What are the responsibilities and job description for the Bank Operations Specialist position at Exchange Bank?
Job Description
Job Description
Bank Operations - Electronic Banking Specialist
1204 Allen Dr. Grand Island, NE (or any of our Nebraska bank locations)
2,500 Hiring Bonus after 90 days of successful work performance.
Full benefits package including Health, Dental, Vision, Life, Disability Insurance, paid time off, and 401k plan.
Provide support to the daily operations of the bank in regards to electronic banking inquiries including ACH, Wires, Debit / Credit Cards and online services, daily transaction processing functions and problem resolution in accordance with Exchange Bank policies and procedures. Processing to include both paper and electronic transactions received via all delivery modes.
Principal Job Duties and Responsibilities
- Perform duties for all branch locations in the areas of ACH, Wires, Visa Debit Card Fraud, Convenient Cards, Credit Cards, and online services including Cash Management, Positive Pay, Merchant Processing, and Merchant Capture.
- Provide excellent customer service support to branch staff by assisting with customer requests / questions and research.
- Develop familiarity with rules & regulations pertaining to electronic banking services products and services offered by the bank, as well as general banking rules. Assist bank staff in fully complying with said rules and regulations.
- Provide a full range of Electronic banking application and general support to customers and Bank personnel.
- Assist with investigation and logs for Debit Card disputes.
- Follow defined bank procedures and assist in the development of processes in progress within areas of responsibility.
- Reconciliation of internal accounts, as assigned.
- Daily report reviews, as assigned, to ensure ongoing system integrity.
- May seek product sales and cross selling opportunities and referrals.
Position Qualifications :
Excellent communication and customer service skills.
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Exchange Bank is an Equal Opportunity Employer, M / F / Disability / Protected Veteran
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