SBA Participation Specialist

Performs daily loan servicing activities for SBA 7a and 504, SBA 1502 Reporting and Participated loans including customer service support, processing transactions including payments, advances, and payoffs. Inputs loan data for SBA/Participation loans and maintains system records, loan files and documents.

Loan Servicing:  50%

• Review credit presentations and fully executed loan documents for accuracy and compliance with lending policy for SBA and Participation loans prior to booking.
• Review Participation Agreements and accurately book new/renewed Participations to core system.
• Perform loan maintenance to IBS core system, and payment processing for SBA and Participations loans.
• Prepares and reviews Participation Certificates.
• Research, test, and implement SBA loan processes and procedures.
• Communicate with vendor on SBA payoff quotes regarding payment processing, participation processing and demands.
• Monitor SBA payments received, past due SBA loans and communicate with business partners and vendor(s) as needed/required.
• Serve a primary preparer, reviewer, and submitter of monthly SBA 1502 Report via SBA CAFS system.
• Compile and distribute Investor Remittance Reports
• Review and process all incoming wire transfers relating to SBA, Participations, Construction and Special Asset Department loans.
• Post all payments, transmittals, payoffs, and all other monetary transactions for SBA and Participations loans.
• Review Variable Plan Rate/Payment Change report and process any necessary changes.
• Prepare and remit outgoing wire transfers for SBA and Participation loans.
• Researches and responds to routine customer inquiries over the phone or in writing in a positive, professional, and responsive manner. Initiates contact with internal business partners, or third-party vendors as necessary.

Quality Control: 40%

• Respond to and investigate general ledger outages.
• Ensure loan advances are properly authorized and posted.
• Review and reconcile all participation clearing general ledger accounts.
• Ensure Purchased and Participation Portfolio is in balance.
• Ensure loan advances are properly authorized and posted.

Non-Essential Functions: 10%

• Perform special projects, research and other duties as assigned.

Core Job Specific Competencies:

• Attention to Detail: Accomplishes tasks through concern for all areas involved; shows concern for all aspects of the job; accurately checks for processes and tasks and follows up in a timely manner with appropriate persons.
• Customer Service: Provides internal and external customers with the products and services that match their needs in a timely, efficient manner; follows up on customer complaints, questions, and requests.
• Prioritization / Time Management: Assesses multiple tasks or issues which are competing for a limited amount of time or resources and determines the order in which each will be addressed; sets priorities, goals, and timetables to achieve maximum productivity; tracks both completed and incomplete activities.
• Problem Solving: Develops actionable recommendations based on an understanding of trade-offs; commits to action after identifying alternative methods that are based on logical assumptions and information; takes into consideration resources, constraints, organizational values, and changing environments.
• Verbal Communication: Expresses ideas effectively in individual and group situations adjusting style and methods to meet the specific needs of the audience; attentively listens to others to gather data and paraphrase meaning to verify understanding.
• Written Communication: Uses correct English grammar, punctuation, and spelling; communicates information (for example facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material that is appropriate for the intended audience.

Knowledge, Skills and Abilities:

• Intermediate knowledge of loan servicing practices, methods, and procedures for accurate processing
• Strong knowledge of SBA lending, procedures, regulations and servicing requirements, including SBA SOP 50 10 and other relevant SOP’s
• Strong knowledge of SBA 7a, 504, and other special loan servicing requirements
• Intermediate general ledger reconciliation skills
• Experience with applicable software including: Abrigo, IBS Insight, and Image Centre
• Experience with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint)

Physical Requirements:

• Ability to stand, bend, stoop, sit, walk, twist and turn.
• Ability to lift up to 15 pounds occasionally.
• Work environment is indoors, majority of the time is spent sitting at a desk.

 Education and Experience:

A combination of education and experience equivalent to a high school diploma; and knowledge typically gained through a minimum of two years loan servicing, loan documentation or banking industry experience.

Compensation:

The hiring range for this position is $24.75 to $33.00 per hour.   Actual salary offered will fall within this range commensurate with the candidate's applicable experience, education, and skills.

Salary : $25 - $33