Houseperson

Description

At Hyatt Place Las Vegas in the Silverton Village, we believe our guests select Hyatt Place because of our caring and attentive team members who are focused on providing efficient service and meaningful experiences. The Houseman is responsible for performing all guest contact activities in a cordial, efficient and professional manner at all times maintaining a commitment to guest satisfaction.  The hotel business functions seven days a week, 24 hours a day. All team members must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business and a hospitable service atmosphere must be maintained at all times. 

Principle Responsibilities and Duties

• Respond promptly to requests from guests and other departments.
• Identify and report preventative or other maintenance issues in public areas or guest rooms.
• Post caution signs. Contact other departments directly for urgent repairs.
• Deliver guest requests and set up furniture items in guest rooms as requested.
• Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts.
• Clean, maintain, and store cleaning equipment.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Support team to reach common goals.
• Ensure adherence to quality expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

• Stand, sit, or walk for an extended period of time.
• Attend department meetings, as scheduled
• Follow “clean as you go” policy in all work performed
• Comply with all local/division energy conservation and accident/loss prevention guidelines
• Maintain a good record of attendance. (Follow procedures for notifying management, if unable to work)
• Present a neat, polished appearance to our guests by following established grooming and uniform standards
• Report any guest or associate accidents/injuries to the most easily accessible manager, immediately
• Perform all other duties as assigned by supervisors/management

General Job Responsibilities and Duties

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following Silverton Values

• Character:        Always do the right thing and treat everyone with dignity and respect.
• Collaboration:    Celebrate Diverse ideas, thought and talents.    
• Care:                Be KIND to yourself and each other.
• Fun:                 Our guests are here to have FUN, so we should have FUN, too!
• Excellence:       Be Amazing!

Skills, Education & Other Requirements

• Lift, carry or otherwise move up to 25 lbs. regularly.

• Lift, carry or otherwise move up to 50 lbs occasionally with assistance.
• Follow proper moving and lifting procedures. Regularly required to stand; sit; walk; reach; use hands to handle or feel; talk and hear.

Required Work Cards

• Identification that establishes identity
• Identification that establishes the right to work in the United States

Machinery, Work Equipment, Programs, Software, Hardware Used:

• Linen Cart.
• Housekeeping Cart.
• Cleaning chemicals.
• Vacuum
• floor machine /floor scrubber

Qualifications