What are the responsibilities and job description for the Guest Service Representative position at EXCL Hospitality?
Description :
The Guest Service Representative is responsible for exceptional guest sales and service at the front desk and in the evening executes all tasks and systems to support the efficient delivery of guest satisfaction throughout the day. This includes sales and reservations via phone and in person, guest check in and out, guidance for guests in dining and directions, and the commitment to consistently wowing our guests with the quality of your service and our award winning hotels. Schedules require rotating weekend shifts. Night shift includes billing, inventories, laundry, movement of goods throughout the building, audits, and any task necessary for the efficient operations of the hotel.
Requirements :
- Love of helping people
- Excellent customer service skills on the phone and in person
- Capacity to pay attention to details for billing and reservations
- Ability to navigate fast-paced environment
- Desire to meet / exceed exceptionally high standards
- Exceptional Attitude
- High degree of self motivation
- Capacity to do whatever it takes to make this hotel successful
- Flexible schedule a plus for full time positions
- Passion
- Integrity
- Minimum of 2 years consistent employment experience required
Additional Info :
EXCL Hospitality takes pride in providing an exceptional work environment and corporate focus on its employees with generous Paid Time Off, Medical Benefits, Monthly Performance Bonus, and Travel Discounts at over 3000 Hotels worldwide. EXCL Hospitality is deeply committed to giving its teams the resources it needs to be successful.
EXCL Hospitality is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status. EOE m / f / d / v
