Network Sales Operations Specialist

Summary and Objective

The Network Sales Operations Specialist is responsible for representing flyExclusive to its charter broker customers including the support of charter services and providing an exceptional customer experience.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Establish, develop and maintain positive business and customer relationships
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Perform day of communications & flight following activities for trips booked to provide exceptional communication and customer service to the charter broker
• Act as primary liaison between Network Sales & Flight Operations to assure information is relayed between the groups, and to the customers in a timely manner (e.g., delays, MX events).
• Assist in holding Network Sales accountable assuring all details of a trip are accounted for, and the proper people are informed. This includes catering, transportation, time changes, FBO changes & charges, time slots for airports, and special events.
• Acts as primary with Accounts Receivable functions to assure customer payments are received prior to departure
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback

Skills and Abilities:

• Being a self-starter who is highly motivated with strong initiative
• Interpersonal skills with an emphasis on strong communication skills in both oral and written forms
• Effective time management
• Attention to detail
• Focus on excellence
• Adaptability
• Professionalism in hard conversations

Other cognitive processing

• Memorization
• Reasoning and connecting ideas
• Adept quick learning
• Problem finding and solving
• Multi-tasking
• Detail orientation
• Prioritizing, time management and organizational skills
• Great relationship management skills and openness to feedback
• Maintain metrics and analyze data to assess performance and implement improvements
• Ability to meet cost, productivity, accuracy and timeliness targets

Competencies

• Microsoft Office Suites
• Airtable or similar web-based productivity tools & CRMs
• Call center & phone functionality

Supervisory responsibilities

• No direct supervisory responsibilities

Work environment

• Indoor office environment
• Exposure to loud noises including but not limited to airplane machinery and jet engines.

Physical demands

• Ability to read, comprehend, and speak English clearly
• Adequate hearing ability for engaging in verbal communication
• Ability to sit, stand, and walk for extended periods

Dress Code and Uniform

• Well-groomed appearance
• Adherence to department dress code
• While on work-related business trips, wear branded attire or adhere to a dress code that aligns with the brand's identity.
• Represent the brand with pride, ensuring that your appearance reflects the values and professionalism of the organization.

Travel required

• < 5%

Affirmative Action/EEO statement

flyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity. In addition, flyExclusive will not permit harassment – sexual or nonsexual – of any employee or applicant for employment. flyExclusive must make employment decisions in accordance with merit system principles contained in 5 U.S.C. §2301.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Required education and experience

• High school diploma or equivalent
• Proven customer service abilities
• Proven consistency in a fast-paced environment
• Strong interpersonal communication skills
• Must be authorized to work lawfully in the United States, must provide two forms of Federal Identification.
• Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position.

Preferred education and experience

• Associate's degree in related field
• 1 to 3 years Aerospace/ Aeronautics Experience