Representative Level 1

Description

Why start your new career with flyExclusive:  

FlyExclusive is a dynamic and growing company with a strong commitment to safety, service, and excellence. As a member of our team, you will have the opportunity to work with state-of-the-art aircraft and advanced technologies, providing you with valuable experience and career development opportunities. We offer a competitive salary and benefits package, as well as a supportive and collaborative work environment. Join us at flyExclusive and take your career to new heights!  

Summary and Objective  

The Services Representative (level 1) is responsible for the day-to-day flight activity, ensuring that all customer requirements are met. The goal of the Services Department is to provide our customers with an uncompromisingly efficient, accurate, consultative, and service-orientated interface with the company for reservations and day of flight management. The customer interface must be friendly, appropriate, helpful, and culturally sensitive. 

Essential functions 

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. 

• Providing the highest level of services for all our Network clients 
• Creating accurate reservations in the Air Table system 
• Maintain supervisory oversight to ensure that all necessary services are accomplished 
• Proactively manage customer database to facilitate customer satisfaction 
• Ensure that a proper verbal and written handover takes place to the following rotation 
• Providing the highest level of safety, service and quality to all our Network client 
• Anticipate all customers’ needs whenever possible 
• Ensure confidentiality for all clients 
• Arranges all requested services for our clients prior to their flight, including but not limited to catering, car services, rental cars, airport slot reservations, etc. 
• Gathers all documents required prior to travel including but not limited to passports, COVID restrictions, international approval forms, etc. 
• Follow all procedures and templates, when provided, and quality checks before completion 

Skills and Abilities:   

• Basic understanding of computer applications and data entries 
• Ability to communicate clearly and effectively through phone, email and personal correspondence. 
• Extensive knowledge of Microsoft Office 
• Ensures all new flights built onto the schedule coordinate with the initial request 
• Handle preparations for flights on our schedule 
• Ability to adapt and respond to different characters 
• Exceptional critical thinking an presentation skills 
• Ability to multitask, prioritize and manage time effectively 
• Must be available and flexible to work variable shifts including weekends and holidays 

Other cognitive processing   

• Memorization   
• Reasoning and connecting ideas   
• Adept quick learning   
• Problem finding and solving   
• Multi-tasking   
• Detail orientation   

Competencies 

• Microsoft Office Suites  

Work environment

• Typical office and computer lab environment with frequent interruptions 
• Mostly indoor office environment 
• 4 on, 4 off rotation, 10 hours 

Physical demands 

• Requires an open work schedule 
• Ability to read, comprehend and speak English clearly 
• Ability to work under pressure 
• Ability to multi-task 

Dress Code and Uniform 

• Well-groomed appearance 
• Adherence to department dress code 

Travel required 

• None 

EEO statement  

flyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity. 

Other duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  

Qualifications

Required education and experience 

• High School Diploma 
• Strong customer service skills 
• Ability to work evenings, nights, weekends, holidays 
• Ability to sit for long periods of time 
• Excellent interpersonal skills 
• Previous customer service experience 
• More than proficient in data entry 
• Must be authorized to work lawfully in the United States, must provide two forms of Federal Identification. 
• Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position. 

Preferred education and experience 

• Bachelor’s Degree 
• 1 to 3 years Aerospace/ Aeronautics Experience 
• 1 to 3 years in Customer Service