What are the responsibilities and job description for the Membership Account Specialist position at Exclusive Resorts?
POSITION DESCRIPTION
Membership Account Specialists are key players on the Member Services team. This position is a driving force to support productivity and process across the regional team in the form of Member engagement and revenue goals. We are looking for an outgoing, highly motivated individual and someone who is a self-starter.
ROLES AND RESPONSIBILITIES
- Support Regional Team of Membership Account Managers in daily reservation reporting.
- Liaise with the Member Services Operations team to update department wide reporting and SOP updates in SharePoint.
- Professionally and promptly communicate with Members via phone and email, clearly articulating booking opportunities and guidelines.
- Assist with running the weekly Member Services Department meeting, including notetaking.
- Assist Members in booking, canceling, and adjusting reservations.
- Oversee Memberships when Account Managers are out of the office including tracking attribute utilization as well as benefit, and procedural changes applicable to each assigned membership.
- Maintain high company standard of customer service in all Member interactions.
- Be present two to three days each week at the Exclusive Resorts office in downtown Denver.
- Additional duties as assigned or as updated.
EDUCATION, SKILLS, AND EXPERIENCE
- Minimum two years of experience in customer service with preference for hospitality sectors, a bachelor’s degree, or equivalent combination of education and experience.
- Polished verbal and written communication.
- Disciplined and consistent work ethic.
- Computer and phone proficiency; Experience with the Microsoft Office suite, Outlook, Salesforce, SharePoint, and OneDrive a plus.
- Ability to work 9:00am – 6:00pm MT, Monday – Friday (with roughly 5 or 6 weekend shifts per year).
- An ability to adapt quickly within an ever-changing environment.
- Attention to detail while executing multiple responsibilities.
- Professional demeanor in internal and Member-facing interactions.
- Experience facilitating crucial conversations, delivering tough news, and negotiating.
- Experience with project management and meeting project deadlines.
- Proactive approach to managing your time and tasks.
- Commitment to the service industry, combined with the desire to build lasting Member relationships.
- Experience interacting with sophisticated travelers and affluent clientele is a plus.
- Secondary language skills a plus.
Salary : $48,000 - $52,000
