What are the responsibilities and job description for the Emergency Assistance Data Specialist position at Exec Office of Housing and Livable Communities?
Executive Office of Housing and Community Development (EOHLC) is hiring a Data Specialist in the Division of Housing Stabilization!
AGENCY MISSION:
The Executive Office of Housing and Livable Communities (EOHLC) is charged with creating more homes in Massachusetts and lowering housing costs for residents.
Formerly known as the Department of Housing and Community Development (DHCD), EOHLC works with municipalities, local housing authorities, non-profit organizations, and development partners to provide affordable housing options, financial assistance, and other support to Massachusetts communities.
OVERVIEW OF ROLE:
The Emergency Assistance Data Specialist (EADS) supports the Executive Office of Housing and Community Development (EOHLC) Division of Housing Stabilization (DHS) by coordinating data collection and reporting for the Emergency Assistance (EA) family shelter system. The incumbent serves as a member of a team of enterprise administrators for the EA program’s primary data collection software, Efforts to Outcomes (ETO). This position provides end user support, training, and technical assistance to the data system’s users including homeless coordinators who determine EA eligibility, shelter placement staff, ADA coordinators, contract managers, and providers. The EADS works with system users to improve data quality issues and prepares data for analysis. The position also involves developing data collection instruments and associated reports to DHS staff and providers to support program operations.
DUTIES AND RESPONSIBILITIES (NOT ALL INCLUSIVE):
1. User Support:
- Assist in ETO enterprise administration including creating and monitoring user accounts, projects, and EA unit inventory bed registry entities.
- Field questions from system users on database access, procedures, and functionality, and work with the software vendor to troubleshoot technical issues as needed.
- Effectively communicate technical matters related to software administration and data collection to all system users.
2. Technical Assistance & Training:
- Provide technical assistance and training through MS Teams software, web-based training tools, and as needed site visits to ETO users.
- Assist in creating or updating ETO training manuals, tools and knowledge-based articles for system users.
3. Reporting:
- Generate EA data quality reports and work with data system users to improve data quality.
- Create data collection instruments and associated reports to support program operations.
4. Quality Assurance:
- Identify and refer system defects as well as potential enhancements to data supervisors.
- Support data analytics by performing basic data cleaning tasks.
- Stay informed and be knowledgeable about policies and practices related to the EA program and make recommendations for system enhancement or changes.
5. Collaboration:
- Work with HLC staff to develop data system customizations to support the administration and performance monitoring of state initiatives.
PREFERRED QUALIFICATIONS:
1. At least intermediate proficiency using Microsoft Word, Excel, and Access to produce documents and reports.
2. Ability to communicate clearly and effectively both orally and in writing.
3. Knowledge of how to use electronic methods to communicate, including email, GoToMeeting, use of screen shots, etc.
4. Understanding of Emergency Assistance program and homelessness services more generally.
5. Excellent time management skills, including the ability to prioritize work, escalate issues, adjust to changing priorities and meet required deadlines.
6. Ability to communicate with providers as well as and all levels of staff throughout DHCD with tact and diplomacy.
7. Knowledge of the methods used in the preparation of charts, graphs, and tables.
8. Knowledge of how to work with complex databases.
COMMENTS:
Please upload resume and cover letter.
This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days, as needed.
Salary placement is determined by years of experience and education directly related to the position and the Human Resources Division’s Recruiting Guidelines. In the case of a promotional opportunity, the salary provisions of the applicable collective bargaining agreement will apply to placement within the appropriate salary range.
Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
- Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
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