Senior Business Analyst

The Executive Office of Technology Services and Security (EOTSS) is the state’s lead office for information technology. We provide enterprise-level information technology services including network management and security; computer operations; application hosting; desktop provisioning and management; and modern and responsive digital services to 40,000 internal stakeholders plus the residents, business owners, and visitors to the Commonwealth of Massachusetts. Our mission is to provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes.

Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.

EOTSS is seeking a motivated, experienced IT professional to join the Enterprise Application Services Team as a Senior Business Analyst . This is an exciting opportunity for an IT professional to join an exceptionally skilled team and contribute to critical statewide initiatives. The successful candidate will possess a strong background in application functional design and testing strategies, as well as possess exceptional communication skills and experience collaborating across organizations with cross-functional teams. This candidate will be expected to effectively troubleshoot, prioritize, and resolve issues while ensuring all applications remain operational. This position will support daily activities for several functional areas. The incumbent will perform activities related to the analysis, design, testing, installation, configuration, and support of multiple Enterprise platforms.

Key Responsibilities :

• Understand business owner’s needs; translate them into clear specifications; and determine viable solutions.
• Partner with customers to gain a thorough understanding of business processes and develop requirements.
• Identify customer requirements and document according to organizational standards.
• Perform accessibility testing and ensure that products conform to organizational requirements.
• Perform fit gap analysis and support developing viable solutions.
• Develop use cases, models, and supplementary specifications, using automated tools when applicable.
• Perform detailed and thorough testing and actively participate in walkthroughs of artifacts.
• Clearly and concisely communicate the status of all assigned tasks to management and users according to published workflows.
• Perform all activities in accordance with EOTSS standards.
• Respond to production issues within the established SLAs.
• Maintain the application knowledge base with complete and accurate information.
• Stay abreast of industry trends and best practices on all platforms supported by the team.

Required Qualifications :

Preferred Qualifications :

Minimum Entrance Requirements :

Applicants must have (A) at least three (3) years of full-time or equivalent part-time professional or practical experience in the field of information technology application development and support, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions :

Comprehensive Benefits :

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affirmative Action Employer : The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

J-18808-Ljbffr