What are the responsibilities and job description for the TEMP Customer Service Representative position at ExecuSource?
Location : Austell, GA 30168
Schedule : ( Work From Home Mon, Wed, & Fri; In office , Tues & Thurs)
Pay : $21 / hr
IMMEDIATE TEMP Customer Service Representative position available. We are currently representing an industry leader in medical equipment manufacturing, seeking a Customer Service Representative to join their team on a temporary basis with an opportunity to become permanent, based on performance. This organization is growing rapidly, and adding new members to their team!
The Customer Service Representative will work in a fast-paced environment with multiple interruptions. The individual will be responsible for addressing all incoming order-related inquiries via phone an email and accurately entering purchase orders in the database. This individual will also work closely with various internal departments to ensure accuracy of purchase orders, availability of products, and timely processing.
Essential Duties and Responsibilities :
The ideal individual will enjoy a range of data entry and administrative support responsibilities including, but not limited to :
- Enter SharePoint Tickets within 24-48hrs of receipt for all customer quality related complaints.
- Process and manage all EDI / GHX orders and enter corrections for the line items that fall out as exceptions during the import process.
- Communicate with the customer or IT on the root cause of EDI / GHX failures to get issues corrected and to prevent future errors from occurring.
- Enter all customer POs and RMA (shipping discrepancy) requests received via email, fax or phone, providing Order / RMA Acknowledgements, and or RMA Packing Lists and Call Tags as needed.
- Respond to customer inquiries related to item availability, order status, order tracking and any other miscellaneous inquiries though Salesforce case management platform.
- Work closely with the Warehouse on Rush orders to ensure the timely arrival of products.
- Notify Sales Manager and other internal departments of any pricing discrepancies between customer order and ASP system pricing.
- Answer and process all phone orders and inquiries.
- Provide quotes to customers as needed.
Skills and Knowledge Requirements :
ADMIN123
Salary : $21
