What are the responsibilities and job description for the Collection Operations Manager position at Executive Alliance?
Our client is an established commercial collection agency with a loyal client base. They are looking for a well-rounded collection manager that can also assist with RFPs, sales presentations, client relations and other day-to-day activities in running a collection agency.
Position is on site in Nassau County.
This is an excellent growth opportunity providing good work/life balance for a motivated Collection Manager. Base salary targeted at $60,000 - $70,000 plus bonus based on performance and company profitability, so the expectation is for a 6-figure W-2.
The Collections Operations Manager is responsible for achieving collection goals, collector activity and performance, assisting with the execution of client implementations, analysis of client performance, process enhancements, compliance and other duties assigned.
Responsibilities:
- Coach collectors regarding collections policies and procedures.
- Assist collectors with difficult calls.
- Ensure compliance with FDCPA, TCPA, FCRA and other government regulations and company policies.
- Monitor performance metrics.
- Provide leadership in quality and process improvement initiatives.
- Assist in hiring and training.
- Assist sales department with RFPs and sales presentations.
- Maintain positive client relations.
Requirements:
- Minimum 2-3 years recent experience as a 3rd party collection supervisor or collection manager, with some b2b commercial collections experience.
- Hands-on with ability to mentor new hires and existing collections staff.
- Strong on collection strategy and tactics.
- Strong communication skills for regular client interaction.
- Analytic abilities including working knowledge of Excel.
All replies strictly confidential.
Apply today for rapid consideration.
#IND2 #ZR
Salary : $60,000 - $70,000
