Office Manager

Job Description: Office Manager – Auto Body Shop

We are seeking an organized and motivated Office Manager to join our team at Executive Auto Body, a busy and reputable auto body shop. The Office Manager will play a key role in ensuring smooth day-to-day operations by managing administrative tasks, overseeing customer interactions, and supporting the shop's overall efficiency.

Key Responsibilities:

• Customer Service:
• Assist customers in person, over the phone, and via email with professionalism and friendliness.
• Schedule appointments, provide updates on repair progress, and address customer inquiries and concerns.
• Maintain a positive customer experience throughout the repair process.

• Administrative Management:
• Oversee daily office operations, ensuring that administrative tasks are completed accurately and efficiently.
• Process invoices, estimates, and repair orders.
• Handle incoming and outgoing communications, including emails and phone calls.
• Maintain organized records of customer files, vendor accounts, and shop documentation.

• Staff Coordination:
• Support the scheduling and coordination of shop staff to optimize workflow.
• Communicate with technicians and shop managers to ensure seamless operations.

• Partner and Vendor Relations:Work with our partnership companies to process claims and ensure timely resolution.
• Manage relationships with suppliers and vendors to maintain shop supplies and inventory.

• Handle Repair Estimates
• Prepare accurate repair estimates using industry-standard estimating software (e.g., CCC ONE, Mitchell, Audatex, etc). (Prior experience with estimating software is highly preferred).
• Collaborate with technicians to ensure estimates reflect necessary repairs and parts.
• Review and adjust estimates based on standards and customer needs.
• Submit estimates to companies and follow up on approvals or revisions as needed.
• Ensure proper documentation of estimates and related correspondence in the management system.

Qualifications:

• Education and Experience:
• High school diploma or equivalent (preferred).
• Experience in an office management, administrative, or customer service role, preferably in the automotive or repair industry.

• Skills and Competencies:
• Excellent organizational and multitasking skills.
• Strong communication skills.
• Proficiency with computers (sending emails, using spreadsheets).
• Familiarity with the auto repair industry.

• Other Requirements:
• Knowledge of automotive repair processes and terminology (highly preferred).
• Valid driver’s license.

How to Apply:

Please submit your application through really or by emailing . Be sure to include your contact information.

Job Types: Full-time, Part-time

Schedule:

• Monday to Friday

Work Location: In person