What are the responsibilities and job description for the Automotive Service Advisor position at Executive Jeep Nissan?
Are you passionate about delivering exceptional customer service while ensuring vehicles receive top-notch care? At Executive Jeep Nissan, we are looking for a Service Advisor to bridge the gap between our valued customers and expert technicians.
What You’ll Do:
- Be the First Point of Contact: Greet customers, listen to their concerns, and assess their vehicle needs.
- Communicate with Clarity: Explain technical repairs in an easy-to-understand way, ensuring transparency and trust.
- Coordinate with Technicians: Relay information, schedule services, and manage repair timelines for efficiency.
- Manage Service Operations: Create repair orders, provide accurate cost estimates, and secure approvals before proceeding.
- Follow Up & Build Relationships: Ensure customer satisfaction from start to finish, addressing any concerns and offering additional service recommendations when necessary.
- Maintain Accurate Records: Keep track of all service interactions and documentation, including warranty and insurance claims.
What We’re Looking For:
- Strong customer service and communication skills.
- Ability to multitask in a fast-paced environment.
- Experience in the automotive service industry is a plus.
- Knowledge of vehicle maintenance and repair processes is preferred.
- A team player with a proactive, problem-solving attitude.
Why Join Executive Jeep Nissan?
- Competitive compensation with performance-based incentives.
- Comprehensive benefits, including medical, dental, vision, and 401(k) with company match.
- Paid time off and holiday pay.
- Ongoing training and career development opportunities.
- A dynamic and professional work environment.
If you're ready to drive your career forward with a dealership that values customer service, teamwork, and excellence, apply today!
