What are the responsibilities and job description for the Charter & Fulfillment Solutions Specialist position at Executive Jet Management?
EJM has been a pioneer in aircraft management and worldwide jet charter services since 1977. As a subsidiary of NetJets, we are part of the world's largest private aviation infrastructure, with unrivaled resources and operational stability. Our business is rooted in the core principles of safety, service, and integrity-principles that we deliver on daily for our customers and employees.
The Charter & Fulfillment Solutions Specialist is responsible for providing charter services and end-to-end trip support for retail customers, wholesale customers and NetJets Aviation. The Charter & Fulfillment Solutions Specialist is an account manager for his/her assigned charter customers and will also provide support to NetJets Sales as needed.
- Handle incoming calls and web inquires
- Have knowledge of all current EJM Charter marketing efforts
- Knowledge of other products available through EJM and NetJets
- Proactively sell customers on EJM's products and services
- Prepare personalized quotes and sales strategies
- Follow up and diligently maintain the new inquiry process
- Coordinatewith outside sales team on new business opportunities
- Book, accommodate changes to, and confirm details for charter trips
- Arrange ancillary services requested by client
- Watch over trip and details to ensure successful charter experience
- Meet and greet customers arriving or departing on a flight
- When possible, collect or conduct customer satisfaction survey
- Assist and expedite invoicing by tracking all expenses and revenue on each trip
- Assist NetJets Subcontracting as needed to cover NetJets flights on EJM or vendor aircraft
- Basic understanding and application of aviation operational rules & limitations pertaining to FAR 135 Charter
- Coordinatewith all EJM Charter Services team members to deliver consistent "one-team" exception service
- Customer retention and development
- Proactively manage assigned accounts. Execute customer communication plan, including systematic call campaigns, emails, and marketing campaigns to improve customer retention and facilitate growth
- Improve loyalty of existing clients, increase customer percent of wallet, and pursue lost customers
- Periodically visit customers and participate in trade shows and exhibits
- Assist the NetJets Sales Team in their sales efforts with quotes, customer information, and other assistance as needed
- Drive information and lead flow to NetJets Sales Team regarding possible opportunities
- Use and maintain Sales Force or other CRM tools to facilitate the sales and customer retention process
- Constantly seek ways to be aware of all industry developments and competitive interests
- Participate in EJM Training Curriculum
- Seek other areas of personal development
- Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position.
- Ability to multitask and work under fast paced conditions
- Genuinely enjoys working with customers and can establish good relationships
- Sales skills and customer service skills
- Work well as part of a team and with other EJM departments and teams
- Organizational skills and very detail oriented
- Possess effective communication skills
- Have a strong desire to sell and to participate in growing charter revenues
- Flexible- willingness to cover different shifts when called upon, work extra hours when needed and to overall behave like a true sales professional.
At EJM, we believe that how you do something is as important as what you do. That's why we foster a collaborative company culture, where leadership is accessible, employee opinions are valued, and relationships matter. We encourage employee growth, recognize the importance of work-life balance, and take pride in being a career destination.
To ensure our employees are taken care of at work and at home, we offer a comprehensive package of premium benefits, including:
- Competitive pay
- Medical, dental, and vision insurance, available with no monthly premiums
- 401(k) plan, with 61% of every dollar you contribute matched by EJM
- Health savings account (HSA)
- Flexible spending accounts (FSA)
- Prescription drug benefit plan
- Life insurance and AD&D benefits
- Company-paid short-term disability
- Long-term disability
- Legal plan
- Pet Insurance
- Paid Time Off
Executive Jet Management is an equal opportunity employer.
To ensure a safe environment, we conduct pre-employment drug screening and background checks.
