Workforce Engagement Manager

The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth’s Executive Branch, EOTSS oversees and manages the enterprise technology, digital infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees. We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure.

Our Mission: We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes.

We are seeking a dynamic and experienced Workforce Engagement Manager to lead our employee engagement, program development, and higher education partnership initiatives. This role is crucial in fostering a culture of inclusion, innovation, and collaboration within our organization and with external educational partners.

The primary work location for this role will be at One Ashburton Place, Boston, Massachusetts 02108. The work schedule for this position is Monday thru Friday, 9AM to 5PM.

All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training.

Key Responsibilities:

1. Employee Engagement and Development:

• Manage and enhance programs focused on employee engagement and inclusion
• Oversee the EOTSS Mentorship Program, facilitating knowledge sharing and personal growth opportunities
• Lead the Emerging Leaders program, coordinating cross-department cohorts for leadership development

1. Higher Education Partnerships:

• Act as the primary liaison between higher education institutions and the Commonwealth
• Develop and maintain strong relationships with university partners
• Manage various partnership programs, including:

a. AI Cohort: Collaborate with universities to explore generative AI applications in state government

b. Data Academic Partnership: Coordinate data science projects with student cohorts

c. Fellowship Program: Oversee recruitment and placement of individual students in IT teams

d. Summer Internship Program: Manage the 10-week summer internship process

1. Program Management:

• Oversee planning and operational activities for engagement and partnership programs
• Identify metrics and measure success of each program from employee, student, and organizational perspectives
• Monitor and evaluate program outcomes, adjusting as necessary

1. Stakeholder Management:

• Collaborate with Commonwealth technical and management staff
• Work closely with university staff and administration
• Engage with student cohorts and employees

1. Administrative Responsibilities:

• Manage program budgets and resources
• Coordinate procurements and contract agreements for various programs
• Ensure compliance with all relevant policies and regulations

Preferred Qualifications:

• 3-5 years of experience in program management, employee engagement, or higher education partnerships
• Proven track record in developing and implementing successful engagement and development programs
• Experience working with higher education institutions and managing academic partnerships

Skills and Competencies:

• Strong leadership and interpersonal skills
• Excellent listening and comprehension skills
• Excellent communication skills, both written and verbal
• Advanced project management and organizational abilities
• Proficiency in data analysis and reporting
• Ability to build and maintain relationships with diverse stakeholders
• Creative problem-solving and strategic thinking skills

Knowledge:

• Understanding of current trends in workforce development and employee engagement
• Familiarity with higher education systems and academic program structures
• Knowledge of adult learning principles and professional development best practices
• Awareness of emerging technologies and their potential applications in workforce development

Personal Attributes:

• Adaptability and flexibility in a dynamic work environment
• Commitment to diversity, equity, inclusion and accessibility
• Strong initiative and self-motivation
• Collaborative mindset with the ability to work across departments and organizations

Additional Desirable Qualifications:

• Certifications in project management (e.g., PMP) or human resources (e.g., SHRM-CP/SCP)
• Experience with mentorship program development and management
• Familiarity with state government operations and policies
• Background in technology or IT-related fields, with specific focus on AI and data science