What are the responsibilities and job description for the Field Service Technician position at Executive Personnel Inc?
Job description
The Service Technician will deliver exceptional service andsupport to customers through troubleshooting, repairs, and maintenance ofequipment both remotely and on-site. This role involves resolving customerissues efficiently while maintaining professionalism and ensuring customersatisfaction. When not assisting customers, the technician will focus onin-house tasks, including equipment assembly, electrical work, and repairs.
Key Responsibilities :
- Serve as the first point of contact for service-related inquiries, providing courteous and effective solutions.
- Perform on-site equipment troubleshooting, repairs, and maintenance, ensuring all issues are resolved to customer satisfaction.
- Recommend additional parts or services to meet customer needs and enhance their experience.
- Complete all assigned jobs, both in-house and on-site, in a timely and professional manner.
- Accurately document service details, including trip reports, customer information, and follow-up requirements.
- Coordinate with inventory teams to address assembly or repair needs during idle time.
- Follow up with customers post-service to ensure issues are fully resolved and satisfaction is achieved.
- Assist with documentation and ensure all service-related jobs are ready for invoicing.
- Forward potential sales leads to the Sales team with relevant details.
- Perform other service-related tasks as assigned by management.
Requirements :
EXECUTIVE PERSONNEL SERVICES INC is an EEO employer - M / F / Vets / Disabled
