System Engineer

Responsibilities & Day-to-Day Tasks:

· Responsible for the technical delivery and implementation of systems related to development, implementation, integration, and migrations of Public/Private Cloud services.

· Setup servers, Active Directory, Exchange, and handle all phases of migrations and upgrades for prem or public cloud resources.

· Discover, design, and execute Office365 email migrations from on-prem Microsoft Exchange platform

· Responsible for closing out scheduled service and project tickets in ConnectWise PSA platform accurately and on time.

· Diagnose and resolve complex network issues, including connectivity, latency, and performance problems.

· Intermediate networking capabilities, own customer networks including but not limited to firewall and switching environments. Working alongside our dedicated network team if necessary for escalation or architecture.

· Manage Servers, Storage, and virtualization environments

· Provide advanced support of Active Directory such as Domain Controller upgrades/Additions, Group Policy creation, software deployments, network policy maintenance, and certificate management

· Collaborate with, and act as a tier 3 escalation point for Technology Managers, Service Desk, Engineering, and other client support teams

· Document processes and procedures which explain system functionality or regular tasks to contribute to our internal knowledge base including architecture diagrams, runbooks, and standard operating procedures (SOP)

· Audit undocumented client environments and provide technical recommendations based on findings

· Apply best-practice configurations to client security platforms such as Azure Active Directory Conditional Access, DUO/Okta Multifactor Authentication (MFA) services

· Perform system maintenance tasks including software and operating system patching, software version upgrades, critical patch applications, and vulnerability remediation

· Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, Anti-Virus/Anti-Malware

· Participate in professional services’ project status calls and in the on-call rotation for technical services support/Help Desk.

· Serve as the primary point of contact for assigned customers, establishing, and nurturing strong, long-standing relationships. Understand and anticipate customer needs, providing proactive solutions and recommendations.