What are the responsibilities and job description for the Administrative Assistant / Support Representative position at Executive Travel, Inc.?
We are seeking a highly organized, efficient, and personable Administrative Assistant / Support Representative to join our team. This role is responsible for answering incoming calls, greeting walk-in customers, providing essential administrative support with a variety of clerical duties and handling customer inquiries with professionalism and accuracy. The ideal candidate will have strong communication and organizational skills, a positive attitude, and the ability to manage multiple tasks simultaneously.
Primary Accountabilities
Front desk coverage and prompt service
Data Entry Support
Corporate reporting assistance
Monitor phone hold times and assist with pushing calls to agents
Duties and Responsibilities
Work reception desk for scheduled hours
Answer telephone calls and direct the caller to the appropriate associate.
Greet and direct visitors to the company in a professional, friendly and hospitable manner.
Receive, sort and forward incoming mail, record and stamp all checks.
Participate fully as a team member to assist as needed in completing all functions related to servicing the client.
Keep immediate superior promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action which may be taken.
Maintain cleanliness of reception area and all non office / cubicle space
Assist in producing reports from phone system
Assist with special events held in the Lincoln office
Assist other team members / departments with tasks
Handle other duties as assigned
Requirements
Essential Skills and Specifications
Strong attention to detail is critical.
Highly organized, ability to effectively prioritize and juggle multiple projects.
Be able to effectively communicate in person, via telephone and email
Excellent Customer Service Skills
Excellent attendance and punctuality are a must
Education and Qualifications
High School Diploma or equivalent required
Minimum of 6 months of relevant experience and / or education.
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