What are the responsibilities and job description for the Client Experience Associate position at Exela Enterprise Solutions, Inc.?
Job Description
Job Summary / Objective
Performs the mailroom function; verifies accuracy of work.
Essential Functions and Responsibilities :
- Help customers throughout day with questions by demonstrating excellent customer service
- Be familiar with all site building operation
- Operate X-ray machine
- Quality check all mail throughout day
- Accurately sort USPS / interoffice and accountable mail
- Accurately deliver mail to customers
- Accurately sort mail throughout day
- Open, prep and sort PO Box mail
- Document checks, USPS, PO Box mail and other logs as required
- Receive and verify incoming accountable mail
- Process and track all incoming / outgoing accountable mail electronic and manual
- Process incoming / outgoing pouch mail daily
- Deliver and obtain signatures for all incoming accountable mail
- Run end of the day UPS / DHL / USPS reports
- Obtain signatures for all outside delivery services for incoming accountable mail
- Obtain signatures from couriers for all outgoing mail and maintain manual log for UPS and DHL
- Process outgoing mail accordingly
- Conduct mail runs throughout day in a timely manner
- Count and log all mail volumes throughout day and update site metric
- Maintain metering machine as required
- Deliver and stock copy paper at designated areas
- Clean, organize and stock mail stop areas
- Look up and research improperly addressed mail
- Log all non-conformances throughout day
- Conduct and participate in daily huddles
- Maintain a clean and organized work area.
- Participate in training and cross training of tasks
- Consistently adhere to business procedure guidelines
- Demonstrate follow up and follow through skills
- Follow the Exela Business Practice Guidelines
- Demonstrate initiative and dedication to the job
- Personal Development
- Participate in daily huddles with team
- Professional conduct and dress
- Adhere to safety regulations and requirements
Qualifications
Required :
Preferred :
The pay rate for this position is $16.50 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and / or other benefits, dependent on the position offered."
Salary : $17
