What are the responsibilities and job description for the Client Experience Manager position at Exela Enterprise Solutions, Inc.?
Job Description
Job Summary :
The Client Experience Manager position is based in Bellevue, WA. The ideal candidate will manage a small team, coordinating the workflow within the team, prioritizing jobs, and delegating duties to associates. This position may also require the SDM to perform site activities due to unanticipated volume increases, staffing coverage needs, or special projects requested by clients.
Responsibilities include, but are not limited to :
- Perform administrative tasks, provide volume / billing input to the one-up Manager, and complete other assigned duties in a timely manner.
- Ensure service levels are clearly communicated, understood, and met by on-site staff.
- Perform all HR functions, including time and payroll authorization, vacation approval, hiring / separation, annual reviews, and merit increase actions, with approval from HR and / or the one-up manager.
- Utilize technology to perform tasks efficiently and demonstrate effective communication skills, both orally and in writing.
- Serve as the day-to-day point of contact for our customer.
- Develop proactive and corrective action plans to meet the demands of the business.
- Maintain effective training and cross-training programs to ensure personnel are highly productive.
- Ensure adherence to company policies and guidelines, as well as safety and security procedures.
- Conduct regular staff meetings to review new procedures, share corporate updates, and solicit input from employees.
Ability to :
Qualifications :
Pay Disclosure :
The salary range for this position starts at $60,320.00; however, the base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and / or other benefits, depending on the position offered."
Salary : $60,320
