What are the responsibilities and job description for the Customer Service Inbound Switchboard position at Exela Enterprise Solutions, Inc.?
Job Description
Customer Service Associate - Inbound Switchboard
Responsibilities : Inbound Switch Board
- Switchboard - answer incoming calls
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
- Demonstrate flexibility in satisfying customer demands in a high volume, production environment
- Consistently adhere to business procedure guidelines
- Adhere to all safety procedures
- Take direction from supervisor or site manager
- Maintain all logs and reporting documentation; attention to detail
- Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc.)
- Handle time-sensitive material like confidential, urgent packages
- Perform other tasks as assigned
- Provide backfill when needed
- Enter information daily into spreadsheets
- Identify charges and match
Minimum Requirements :
