What are the responsibilities and job description for the Customer Service Representative II position at Exela Enterprise Solutions, Inc.?
Job Description
About the Role :
As a Customer Service Rep II, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will be responsible for batching documents, keying data from source documents, and verifying the correctness of entries in a timely and efficient manner.
Essential Job Responsibilities :
- Batch documents and organize them for data entry processing.
- Enter data from source documents into automated systems accurately and efficiently.
- Prioritize work tasks based on processing schedules and client expectations, ensuring timely completion.
- Perform verification tasks as required, checking for accuracy and identifying errors.
- Make corrective entries as indicated by verification results or other warnings.
- Troubleshoot data problems as needed, escalating issues to supervisors when necessary.
- Operate peripheral equipment as part of the data entry process.
- Assist in the development of production formats and keying procedures, contributing to process improvement efforts.
- Maintain a high level of safety awareness and promptly report potential hazards to supervisors.
- Adhere to security and privacy policies, standards, and guidelines to protect company and customer information.
- Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.
- Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping / receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink.
- Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently.
Qualifications :
The pay range for this position starts at $15.00; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and / or other benefits, dependent on the position offered."
Salary : $15
