What are the responsibilities and job description for the Office Assistant Service Specialist position at Exela Enterprise Solutions, Inc.?
Job Description
Job Summary / Objective
As a Client Services Associate (CSA) in the Technical Support department within the Customer Service category, you will serve as a key liaison between our company and our clients, providing exceptional support and assistance. Your primary responsibility will be to address client inquiries, troubleshoot technical issues, and ensure timely resolution of all support requests. You will play a vital role in maintaining client satisfaction and fostering positive relationships by delivering high-quality service and support.
Essential Functions and Responsibilities :
- Collaborate closely with internal technical teams to escalate complex issues and ensure timely resolution, advocating for clients and providing regular updates on the status of their cases.
- Identify trends or recurring issues in client inquiries and work proactively to address root causes, contributing to ongoing improvements in product quality and customer satisfaction.
- Provide feedback to internal teams based on client insights and experiences, advocating for enhancements or new features to meet client needs and expectations.
- Participate in ongoing training and professional development activities to stay current on product knowledge, technical skills, and industry trends, continuously enhancing your expertise and capabilities.
- Maintain a positive and professional demeanor in all client interactions, striving to exceed expectations and deliver an outstanding service experience that reinforces client loyalty and satisfaction.
- Act as the primary point of contact for clients seeking support, promptly responding to inquiries via phone, email, or online chat.
- Performs acceptable volume of work in timely, efficient and accurate manner and in order of scheduled priorities to meet or exceed client expectations of processing schedule.
- Demonstrates high levels of safety awareness and notifies supervisor of potential hazards
- Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
- May operate peripheral equipment
- Participate in cross-training
- Operate mailing, print or scanning equipment
- Shipping and receiving; sort and deliver accountable mail
- Prepare printed documents
- Support various special projects from start to finish upon request and perform other duties as assigned.
- Follows the security and privacy policies, standards and guidelines in order to protect the informational assets of both the company and their customers
- Performs other duties as required
- Repetitive motion is required : may require twisting / bending / climbing
- Required to work at computer for long periods
- Required to stand, walk, simple grasp, reach with hands and arms
- Required to regularly sit, talk or hear
- Required to possess close vision and ability to focus
- Conditions may include office environment, computer room, production floor, warehouse and shipping / receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.
- Completing daily floor walks, including restocking office supplies, kitchens and cafes
Required :
Preferred :
The pay range for this position starts at $17.96; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and / or other benefits, dependent on the position offered."
Salary : $18
