What are the responsibilities and job description for the Office Services Associate position at Exela Enterprise Solutions, Inc.?
Job Description
Job Summary : We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Essential Functions & Responsibilities :
- Provide the highest level of prompt and friendly customer service.
- Provide a consistent and quality experience in satisfying client demands in the reprographics / print center.
- Continuously monitor emails and print portal queue. Respond accordingly, as per business processes and operational guidelines, in a timely manner.
- Provide guidance to customer in navigating the print portal.
- Handle printing and scanning requests.
- Demonstrate strong attention to and focus on details and processes. Perform frequent quality checks during print process.
- Troubleshoots and clears material jams and other obstacles promptly.
- Handle time-sensitive, confidential materials in accordance with privacy protection policies.
- Establish operating procedures and quality standards.
- Adapt to process changes as required by the client.
- Other site national support and special projects as needed.
- Participate in cross-training in the Mailroom and Office Services.
- Provide backfill as needed.
- Availability for overtime during busy season.
Key Skills :
Minimum Qualifications :
Physical Requirements :
Prior Helpful Experience May Include :
The pay range for this position starts at $19 / hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and / or other benefits, dependent on the position offered."
Salary : $19
