What are the responsibilities and job description for the Team Leader, Operations position at Exela Enterprise Solutions, Inc.?
Job Description
About the Role :
The Team Leader is responsible for supporting departmental activities within a specific facility. In collaboration with the Manager, the Team Leader oversees daily department production activity, facilitates workflow, and provides guidance to staff. Additionally, the Team Leader plays a key role in training, assisting, and monitoring staff to ensure operational efficiency and adherence to company policies and procedures.
Essential Job Responsibilities :
- Inform, implement, and communicate all departmental and company policies and procedures to ensure compliance and consistency.
- Under the direction of the Manager, communicate directly with clients and / or client personnel on the status of requests, disposition of inquiries, and other relevant matters.
- Ensure regular inventory audits are performed, escalating any non-reconciled discrepancies to the direct Manager for resolution.
- Ensure appropriate production level documentation is completed for all production staff, and complete production and quality assurance reports as required.
- Train new staff as needed and provide ongoing coaching and counseling to staff with the assistance of the Manager.
- Delegate and direct daily workflow needs to employees, monitoring performance and attendance, and submitting appropriate documentation to the Manager for disciplinary and performance review purposes.
- Receipt, retrieval, and delivery of all requested files and / or containers per client request and within established Service Level Agreements (SLAs).
- Assure that safety protocols are followed at all times, escalate any issues directly to Management, and perform daily inspections of facilities to ensure cleanliness, organization, and adherence to safety standards.
- Inspect all entry points for breaches or potential breaches to building security, escalating any concerns immediately to Management.
- Overtime may be required during busy seasons and other peak times.
Qualifications :
The pay range for this position starts at $24 / hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and / or other benefits, dependent on the position offered."
Salary : $24
