Jr. L&D Information Systems/Intranet Analyst

Position Summary:

The Junior Information Systems L&D /Intranet Analyst will support the maintenance, development, and user experience of our company intranet and related information systems, including acting as a technical liaison for the Learning Management Systems (LMS). This role focuses on ensuring accurate and accessible information, providing technical support, and assisting with content management. The ideal candidate is detail-oriented, possesses strong communication and organizational skills, and is eager to learn and contribute to a dynamic IT environment.

Job Responsibilities: 

• Intranet Content Management: 
  1. Assist in the maintenance and updating of intranet content, ensuring accuracy, relevance, and consistency.
  2. Create and publish new content, including announcements, articles, and multimedia, following established guidelines.
  3. Work with content owners to gather and organize information for the intranet.
  4. Monitor intranet content for outdated or inaccurate information and take appropriate action.
  5. Ensure intranet content adheres to company branding and style guidelines.
• Intranet Support and User Experience: 
  1. Provide technical support/training to employees regarding intranet access, navigation, and functionality.
  2. Assist in troubleshooting intranet-related issues and escalate complex problems to senior team members.
  3. Gather user feedback and contribute to improvements in the intranet's user experience.
  4. Monitor intranet analytics to identify areas for improvement.
• Information Systems Support: 
  1. Assist in the administration and maintenance of assigned information systems.
  2. Create and maintain documentation for information systems and intranet processes.
  3. Assist in the testing and implementation of system updates and enhancements.
  4. Assist in the creation of support tickets and track resolution.
  5. Assist in data entry and reporting.
• Learning & Development (L&D): 
  1. Assist in the development and delivery of training materials and programs for internal information systems.
  2. Create and maintain user guides, FAQs, and other documentation for software and applications.
  3. Schedule and coordinate training sessions, including room setup and participant communication.
  4. Promote e-learning content via the intranet.
• General: 
  1. Stay up-to-date on intranet best practices and relevant technologies.
  2. Participate in team meetings and contribute to process improvement initiatives.
  3. Maintain confidentiality of sensitive information.
  4. Perform other duties as assigned.

Required Skills:

• Ability to demonstrate sound decision making and organizational skills
• Demonstrates good critical thinking, professional judgment, and decision-making skills
• Excellent English language (written and oral communication) skills with a demonstrated ability to write effective copy. 
• Ability to read and evaluate text for grammatical and typographical error and rephrase written text to ensure document structure and content are consistent.
• Basic understanding of web content management systems (CMS) is preferred.
• A basic understanding of LMS platforms (specifically Veeva and Litmos)
• Ability to learn new technologies quickly.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Basic understanding of HTML is a plus.
• Highly organized, punctual, and reliable work performance. 
• Results oriented, with a demonstrated ability to problem solve.
• Works well within a team and on self-directed projects.
• Conducts self with integrity in a responsible, professional manner and appearance.
• Computer skills (MS Office: Word/PowerPoint/Excel/Teams).

Education and Experience Requirements:

• Bachelor's degree in Information Technology, Communications, or a related field.

(A combination of education and work experience may be substituted for a degree.)

• Education Equivalency:
  1. 1 year of education   3 years of work experience
     1. 0 college education 5 years of work experience