What are the responsibilities and job description for the Customer Experience Associate position at Exela Technologies?
About Exela
Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500 employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.
Health & Wellness
We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.
Military Hiring
Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.
Job Description
Customer Experience Associate
Job Summary/Objective
The Customer Experience Associate position has a variety of tasks where some are performed daily and some are weekly or upon request. It requires a self-motivated person who prides him or herself in paying attention to detail, being organized, and enjoys working in a team environment.
Job Requirements
Process and deliver incoming mail and packages
Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.
Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500 employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.
Health & Wellness
We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.
Military Hiring
Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.
Job Description
Customer Experience Associate
Job Summary/Objective
The Customer Experience Associate position has a variety of tasks where some are performed daily and some are weekly or upon request. It requires a self-motivated person who prides him or herself in paying attention to detail, being organized, and enjoys working in a team environment.
Job Requirements
Process and deliver incoming mail and packages
- Process outgoing mail and packages
- Run Pitney Bowes postage equipment
- Answer incoming calls in a professional and courteous manner
- Greet customer’s clients so they feel welcomed and escort them to a conference room
- Manage and run print/copy/scanning equipment
- Assemble binders and other materials for presentations
- Schedule conference rooms as needed for customer meetings
- Order food for meetings – sometimes work with catering/other times pick up order (local)
- Kitchen/pantry tasks – restocking, keeping areas clean and organized
- Check conference rooms daily to be sure they are ready for meetings
- Run errands – post office special service requests, pick up documents from courthouse,
- Assisting administrative assistants with special projects·
- Handle time-sensitive material
- Perform duties and special requests as assigned by the onsite customer coordinator
- Maintain accuracy of required reports, logs, and measurements
- Ensure adherence to customer and Exela’s business guidelines, safety & security procedures
- Ability to resolve issues
- Ability to communicate with customer and others
- High school diploma or equivalent (GED) required
- Ability to effectively work individually or in a team environment
- Ability to handle multiple projects simultaneously
- Strong organizational and administrative skills required
- Computer proficiency in email environments, MS Word/Excel
- Ability to adhere to company’s policies and procedures
- Ability to maintain a safe work environment
- Ability to lift up to 50 lbs.
- Ability to walk, sit, stand for extended periods of time
- Hours: 8 am - 5 pm with a 1 hour lunch break, Mon. - Fri.
- Prior reprographics experience (print/copy/finishing)
- Prior experience in legal environment
- Minimum of 2 years customer service-related experience
- Requires limited supervision and is self-motivated
Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.
