Customer Service Associate/Mail + Shipping

FORT MYERS, FL

Position Type
Full time

Requisition ID
30101

Level of Education
High School/Equivalent

Years of Experience
1 to 2 Years

About Exela
Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500 employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Health & Wellness
We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring:
Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Job DescriptionCustomer Service Rep

About the Role:
As a Customer Service Representative, your primary responsibility is to process incoming mail/ packages; process outgoing mail / packages; delivery of packages to associates; scan to email.
Essential Job Responsibilities:

• Process incoming mail / packages
• Process outgoing mail / packages
• Scan to email
• Process checks
• Maintain a high level of safety awareness and promptly report potential hazards to supervisors.
• Adhere to security and privacy policies, standards, and guidelines to protect company and customer information.
• Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution..
• Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 50 lbs. frequently.

Qualifications:

• High school diploma or equivalent.
• Proficiency in reading, writing, and speaking English.
• Ability to work at a computer for extended periods.
• Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
• Close vision and ability to focus are necessary for performing tasks accurately.
• Experience with data entry is desirable.
• Ability to engage in repetitive motion activities like twisting, bending, and climbing.
• Previous experience with data entry is advantageous.

Excel, Microsoft Outlook, willing to learn, can do attitude, Outstanding Customer Service Skills

EEO Statement:Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

"The salary range for this position starts at $14.50; however, the base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered."

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.

Job Type: Full-time

Pay: $14.50 - $15.50 per hour

Expected hours: 40 per week

Shift:

• 8 hour shift

Work Location: In person

Salary : $15 - $16