What are the responsibilities and job description for the Customer Service Associate position at Exela Technologies?
Full time
30134
High School/Equivalent
About Exela
Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500 employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.
Health & Wellness
We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.
Military Hiring:
Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.
Responsibilities:
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high visibility office environment.
- Receive calls and e-mails regarding service and supply requests for copiers, printers, intelligent lockers, and mailing products.
- Create inventory, service, and supply orders and returns.
- Document information in all logs and reports with keen attention to detail.
- Follow up and escalate service and supply requests with third party vendors on an ongoing basis.
- Daily interaction with Customers, Service Technicians, Managers, and vendors.
- Facilitate any shared e-mail boxes.
- Perform other tasks as assigned and participate in cross-training
- Adhere to all safety procedures
SKILLS AND REQUIREMENTS:
- High school diploma or equivalent (GED) preferred
- Minimum of 1-year customer service-related experience
- Experience with maintaining and basic troubleshooting of printers, copiers, and other office equipment
- Ability to interface with end-user in a professional manner, sense of urgency
- Excellent communication skills both verbal and written (telephone)
- Ability to effectively work individually or in a team environment
- Competency in performing multiple functional tasks
- Ability to meet employer's attendance policy
- Lifting to 50 pounds
- Standing for extended periods of time
- Significant walking
- Valid driver's license with a good driving record
- Willingness to submit to a pre-employment drug screening and criminal background
Job Type: Full-time
Schedule: 7-hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
- Experience as a Site Representative and/or a minimum of one plus years demonstrated knowledge and experience in a related functional area
Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.
