What are the responsibilities and job description for the Customer Service Representative position at Exela Technologies?
About Exela
Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500 employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.
Health & Wellness
We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.
Military Hiring
Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.
About The Role
As a Customer Service Representative, you will play a vital role in performing data entry tasks to update automated records and ensuring the accuracy of work. Your responsibilities will include batching documents, keying data from source documents, and verifying the correctness of entries in a timely and efficient manner.
Job Description
Essential Job Responsibilities:
Compensation
The pay for this position is $16 per hour. However, the base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered.
This job description aligns with the responsibilities of a Customer Service Representative and includes essential qualifications and compensation details.
Qualifications
Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.
Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500 employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.
Health & Wellness
We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.
Military Hiring
Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.
About The Role
As a Customer Service Representative, you will play a vital role in performing data entry tasks to update automated records and ensuring the accuracy of work. Your responsibilities will include batching documents, keying data from source documents, and verifying the correctness of entries in a timely and efficient manner.
Job Description
Essential Job Responsibilities:
- Maintain high safety awareness and promptly report potential hazards
- Adhere to security and privacy policies to protect company and customer information
- Prioritize work tasks based on processing schedules and client expectations for timely completion
- Handle time-sensitive materials like confidential and urgent packages
- Perform verification tasks promptly to ensure accuracy and identify errors
- Engage in repetitive motion activities like twisting, bending, climbing, and lifting to 40 lbs. frequently
- Perform Mail Center activities including sorting, metering mail, printing, folding, inserting, using scanning equipment, and answering emails
- Maintain high levels of customer care with a friendly and cooperative attitude
- Demonstrate flexibility in meeting customer demands in a high-volume production environment
- Troubleshoot data issues and escalate to supervisors when necessary
- Assist in manual folding of documents and use a folding & inserting machine
- Meter mail using a high-speed mailing machine
- Work in various environments such as offices, computer rooms, production floors, warehouses, and shipping/receiving areas
- Consistently follow business procedure guidelines and safety protocols
- Take direction from supervisors or site managers
- Maintain detailed logs and reporting documentation
- Participate in cross-training and perform additional duties as assigned (e.g., filing, outgoing shipments)
- Scan incoming mail and distribute to recipients
- Perform file purges and pulls, create files, and ship documents
- Provide backfill as needed
- Enter daily information into spreadsheets
- Identify charges and match them to billing records
Compensation
The pay for this position is $16 per hour. However, the base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered.
This job description aligns with the responsibilities of a Customer Service Representative and includes essential qualifications and compensation details.
Qualifications
- High school diploma or equivalent.
- Proficiency in reading, writing, and speaking English.
- Ability to work at a computer for extended periods.
- Capability to engage in repetitive motion activities like twisting and bending.
- Experience with data entry is desirable and advantageous.
Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.
Salary : $16
