What are the responsibilities and job description for the Production Operator IV - Night Shift position at Exela Technologies?
Full time
30305
High School/Equivalent
1 to 2 Years
About Exela
Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500 employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.
Health & Wellness
We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.
Military Hiring:
Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.
Essential Job Responsibilities:
- Ensure the attainment of daily operational standards, facilitating accurate and timely service delivery to customers while maintaining quality benchmarks.
- Optimize staffing levels across operational areas to enhance productivity and meet service demands effectively.
- Engage with customers to address delivery-related concerns, ensuring exceptional service and satisfaction.
- Champion Lean principles and goals, ensuring their integration into operational processes and driving continuous improvement initiatives.
- Support company mandates and changes, overseeing their implementation and compliance within the production environment.
- Supervise quality systems for new production setups, guaranteeing adherence to quality standards and regulatory requirements.
- Analyze data related to quality, efficiency, equipment utilization, and staffing levels, proposing and implementing improvements as necessary.
- Provide comprehensive staff training to adapt to evolving procedures and processes, fostering skill enhancement and proficiency.
- Conduct training sessions for external stakeholders, including customers and corporate personnel, as needed.
- Schedule and coordinate internal staff training sessions to bolster competencies and knowledge base.
- Monitor safety and security policies to ensure regulatory compliance, promptly addressing any work-related incidents or concerns.
- Lead recruitment efforts, interviewing, screening, and selecting production staff, and providing ongoing coaching and guidance.
- Interpret and communicate policies and procedures in accordance with established guidelines, fostering clarity and understanding among team members.
- Maintain accurate and timely payroll, time, and attendance records for production staff, ensuring compliance with organizational standards.
- Cultivate a positive work environment, fostering strong employee relations and promoting a culture of collaboration and teamwork.
- Drive safety awareness initiatives, implementing robust safety protocols to reinforce positive team behaviors and achieve safety objectives.
- Uphold security and privacy policies, ensuring their dissemination and application to safeguard company and customer informational assets.
Qualifications:
- Bachelor's degree in business administration, operations management, or a related field, or an equivalent combination of education and relevant experience.
- Extensive experience in operations management, preferably within a production or processing environment, with a minimum of three years of relevant experience.
- Exceptional leadership abilities, with a demonstrated track record of effectively engaging and motivating staff to achieve operational excellence.
- Proficiency in Lean principles and methodologies, with hands-on experience in implementing process improvements and driving operational efficiencies.
- Thorough understanding of quality management systems and regulatory requirements applicable to production operations.
- Strong communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.
- Advanced proficiency in Microsoft Office suite and other relevant software applications used in operations management.
- Analytical mindset with strong problem-solving abilities, capable of leveraging data to drive decision-making and process enhancements.
- Commitment to maintaining a safe work environment and ensuring compliance with safety regulations and protocols.
- Proven experience in employee training, coaching, and performance management.
- Knowledge of payroll and timekeeping systems and procedures.
- Detail-oriented with a focus on accuracy and quality in all aspects of work.
Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.
