What are the responsibilities and job description for the Services Analyst - IT position at Exelon?
Who We Are
We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?
Primary Purpose
Perform activities relating to designing, building, testing, implementing and maintaining IT services, portfolios, products, projects and processes under the guidance of a Sr. IT Services Analyst or Manager. May assist in the coordination of tasks for subordinates. Independence level: Works under general supervision.
Note: This is a hybrid position (in-office with remote flexibility). Employees are required to be in office at least three days per week (Tuesday, Wednesday, and Thursday).
Must sit within our service areas in DC, Chicago/Oakbrook Terrace, Philly, Newark - DE or Baltimore.
No relocation is available.
Primary Duties
We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?
Primary Purpose
Perform activities relating to designing, building, testing, implementing and maintaining IT services, portfolios, products, projects and processes under the guidance of a Sr. IT Services Analyst or Manager. May assist in the coordination of tasks for subordinates. Independence level: Works under general supervision.
Note: This is a hybrid position (in-office with remote flexibility). Employees are required to be in office at least three days per week (Tuesday, Wednesday, and Thursday).
Must sit within our service areas in DC, Chicago/Oakbrook Terrace, Philly, Newark - DE or Baltimore.
No relocation is available.
Primary Duties
- Perform, document, and assist in planning work activities relating to IT service portfolios or products in support of our business partners within the confines of financial commitments. Assist with IT activities required to manage service level agreements under the direction of a Sr. IT Services Analyst or Manager. (65%)
- Maintain engagement with business and IT partners. (10%)
- Assist less experienced personnel. (10%)
- Proactively build business/IT knowledge to provide solutions. (10%)
- Utilize best practices to improve products and services. Apply and verify compliance to standards as defined within the Management Model. (5%)
- Helps maintains the governance, policies, and direction of the Service Catalog
- Assist in carrying out the Service Request Management Vision and Roadmap
- Maintains the integrity of the Service Request processes and standards
- Works closely with ServiceNOW Platform Team, Asset Management and ITSM peers
- Identify opportunities for improvement of Service Request processes through automation and integration of ServiceNOW products
- Participate in weekly backlog grooming and work track meetings and ensure Service Request Management enhancements and stories are included in biweekly releases.
- Perform, manage, and appropriately document work activities relating to Service Request Management in support of our business partners
- Carry out IT activities required to manage service level agreements. Assist others in planning and prioritizing work and schedule.
- Assist in creation of documentation for products and services. Use best practices to improve products and services provided to business unit partners, and monitor adherence within Team/Group to standards as defined within the Management Model
- Maintain and enhance engagement with business and IT partners and other stakeholders
- Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required
- Maintain technical knowledge and business acumen within own discipline or function
- Bachelors degree and typically 2 to 5 years related experience in Information Technology or 6 equivalent combination of education and work experience in lieu of degree.
- Proficient in Microsoft Excel
- Knowledge of utility business practices and processes
- Strong problem solving skills
- Excellent communications skills (written and verbal)
- The following training and/or related certifications are desirable:
- Scripting in ServiceNow
- Current ServiceNow System Administration Certification
- ITIL SACM
- AGILE experience/certification
- Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors:USD $84,000.00/Yr. - USD $126,000.00/Yr.
- Annual Bonus for eligible positions: 10%
- 401(k) match and annual company contribution
- Medical, Dental and Vision Insurance
- Life and disability insurance
- Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave (based on position)
- Long Term Incentive Plan for eligible positions
- Wellbeing programs such as tuition reimbursement, adoption assistance and fitness reimbursement
- Referral bonus program
- And much more
Salary : $84,000 - $126,000
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