What are the responsibilities and job description for the Customer Consultant position at Exelon?
Who We Are
We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?
Primary Purpose
PRIMARY PURPOSE OF POSITION
Deliver a Premier Customer Experience to PECO electric and gas customers. The position requires strong communication skills and computer skills, including Microsoft programs. Previous customer service in a high-volume customer-oriented industry strongly preferred.
Primary Duties
PRIMARY DUTIES AND ACCOUNTABILITIES
JOB SCOPE
MINIMUM QUALIFICATIONS
PREFERRED QUALIFICATIONS
Fluent in speaking Spanish preferred.
We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?
Primary Purpose
PRIMARY PURPOSE OF POSITION
Deliver a Premier Customer Experience to PECO electric and gas customers. The position requires strong communication skills and computer skills, including Microsoft programs. Previous customer service in a high-volume customer-oriented industry strongly preferred.
Primary Duties
PRIMARY DUTIES AND ACCOUNTABILITIES
- Receiving and answering customer inquiries via different communication methods.
- Furnishing and obtaining information in connection with service orders, electric and gas emergencies, service changes and other customer requests.
- Processing orders regarding customer service requests, credit and collection activities.
- Processing deferred payment arrangements.
- Processing electric and gas emergencies.
- Reviewing and analyzing accounts to determine solutions.
- Providing customers explanations regarding usage and rates.
- Other customer requests and tasks assigned by management.
JOB SCOPE
- To qualify for this position candidates must pass the Customer Service Pre-Employment Exam, which includes Call Center Scenarios, Call Center Simulation, Mathematical Calculations, Behaviors Associated with a Call Center Environment, and a typing proficiency test at 40WPM, in addition to interviewing for the position. Candidates must also pass the pre-employment drug & alcohol testing and a background Investigation.
- Schedule: This position will be scheduled for 40 hour a week. You must be available to work core business hours Monday through Friday Monday-Friday 7am-7pm. However, Customer Care Center hours may vary based upon emergent issues. Hours to address Holidays and emergency response needs may be required. Schedules may vary weekly and change within (48) hours based on business needs including hours to address holidays and emergency response.
MINIMUM QUALIFICATIONS
- You must have at least (2) years customer service experience (call center environment is preferred).
- High School diploma or equivalent.
- You must be able to type a *MINIMUM* of 40 words per minute.
- Excellent written & verbal communication skills.
- Strong PC Skills and professional telephone etiquette.
- Ability to multi-task (type while talking to customers).
- Ability to work in a fast paced environment.
- You must demonstrate excellent written & verbal communication skills.
- You must have a proven track record of reliability and customer focus.
PREFERRED QUALIFICATIONS
Fluent in speaking Spanish preferred.
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