What are the responsibilities and job description for the K-12 Systems Support Technician position at Exeter SAU 16?
K-12 SYSTEM SUPPORT TECHNICIAN
POSITION SUMMARY
Under general supervision, the K12 System Support Technician utilizes their expertise to provide comprehensive hardware and software support across SAU 16. This role involves resolving hardware, software, and communication issues while interacting with students, staff and other stakeholders, recommending inventory stock, and maintaining strict control over supplies, parts and equipment.
ESSENTIAL DUTIES
Performs other related tasks as assigned by the Superintendent or designee.
Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility.
KNOWLEDGE, SKILLS AND ABILITIES
Physical ability to perform the essential functions of the job as outlined above, in addition to the following: While performing the duties of this position, the employee is frequently required to stand, walk, and sit. The employee is regularly required to see, talk, and hear. The employee is regularly required to use hands to manipulate, handle, or feel. The employee is regularly required to reach with hands and arms, stoop, kneel, or crouch. Employee must occasionally move equipment and/or supplies.. The job is performed for the most part in an office or school setting with occasional outside weather conditions. The noise level is that of a typical school. Mental demands requiring decision making, analytical and organizational skills in order to achieve work objectives, draw daily operational conclusions, solve practical problems, use computer technology and to present information for use by administration in making decisions.
SAU 16 is committed to providing a supportive work environment for all employees. Accommodations may be available for individuals with disabilities or other needs to ensure a safe and inclusive work environment. If you require accommodations to participate in the application process or perform the essential functions of the job, please contact SAU 16 Human Resources at 603.775.8400 to engage in an interactive process.
POSITION SUMMARY
Under general supervision, the K12 System Support Technician utilizes their expertise to provide comprehensive hardware and software support across SAU 16. This role involves resolving hardware, software, and communication issues while interacting with students, staff and other stakeholders, recommending inventory stock, and maintaining strict control over supplies, parts and equipment.
ESSENTIAL DUTIES
- Investigate, analyze, and resolve hardware and associated software issues within SAU 16 computer systems.
- Perform hardware repairs and maintenance on a wide range of PC, Apple products, and Google Chromebook computers and peripherals.
- Provide technical assistance to students and staff.
- Offer advanced hardware technical support and network troubleshooting, resolving system hardware and software conflicts.
- Evaluate existing computer systems hardware, perform system upgrades, customize and test computer systems, and resolve configuration conflicts and errors.
- Install, integrate, and configure new computer systems and hardware for users.
- Review, prioritize, and process problem reports while documenting project progress.
- Maintain high-quality customer service standards in responding to questions and inquiries.
- Set up and install projectors as needed and assist with AV issues in classrooms.
- Effectively manage the inventory of technology equipment and software using asset management software with thoroughness and accuracy.
Performs other related tasks as assigned by the Superintendent or designee.
Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility.
KNOWLEDGE, SKILLS AND ABILITIES
- A Certification or equivalent experience with two to four years of directly related experience.
- Knowledge of various computer systems software, applications, hardware, and communications.
- Proficiency in computer hardware maintenance and repair, and ability to perform advanced repairs and upgrades on a wide variety of computers and peripherals.
- Proficiency in diagnosing and resolving a range of computer problems.
- Experience installing and configuring computer systems, hardware, and peripherals.
- Excellent verbal and written communication skills with a professional demeanor.
- Strong problem-solving skills for efficient diagnosis and resolution of technical issues.
- Ability to manage the stress of customer service.
- Willingness to learn and adapt to new technologies.
- Heavy lifting, pushing, or pulling required for objects up to 50 lbs.
- Ability to climb ladders.
- Year-round, full-time position
- Compensation will be commensurate with experience: Range: $27.00 to $32.00
- Competitive benefits package, including health/dental insurance, retirement, paid time off, and professional learning opportunities.
Physical ability to perform the essential functions of the job as outlined above, in addition to the following: While performing the duties of this position, the employee is frequently required to stand, walk, and sit. The employee is regularly required to see, talk, and hear. The employee is regularly required to use hands to manipulate, handle, or feel. The employee is regularly required to reach with hands and arms, stoop, kneel, or crouch. Employee must occasionally move equipment and/or supplies.. The job is performed for the most part in an office or school setting with occasional outside weather conditions. The noise level is that of a typical school. Mental demands requiring decision making, analytical and organizational skills in order to achieve work objectives, draw daily operational conclusions, solve practical problems, use computer technology and to present information for use by administration in making decisions.
SAU 16 is committed to providing a supportive work environment for all employees. Accommodations may be available for individuals with disabilities or other needs to ensure a safe and inclusive work environment. If you require accommodations to participate in the application process or perform the essential functions of the job, please contact SAU 16 Human Resources at 603.775.8400 to engage in an interactive process.
Salary : $27 - $32
