Operations Manager

EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyper-scalers and leaders in the manufacturing, development and research sector. They count on us to deliver superior visibility and insights into network performance, service reliability and user experience. Building on over 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks.

Since our beginnings in 1985, diversity has been one of EXFO's core values, fostering an inclusive corporate culture. We welcome people with a wide range of skills and experience into a culture that values innovative ideas, teamwork, and a customer- and market-focused approach. We seek the active contribution of everyone, with respect for the individual, the environment and the community. This is how we fulfill our purpose : to ensure the connected world meets the highest expectations, to bring together people, communities and businesses.

Job Summary

As a member of management in the Houston operation you will help to ensure that the company will work efficiently and be profitable. This position is a multifaceted hands-on role as you will be responsible for managing the logistics group, managing the office, managing the facility, shipping, EHS, and eventually a technical group that provides equipment repair for customers.

Duties and Responsibilities :

An integral part of the job is to lead the team in proper defect analysis and using continual improvements techniques to achieve cost reductions through process improvement. Responsible for driving the team to accomplish the department goals and initiatives. Works closely with other department Managers to optimize results.

• Review and implement employee / employer health and safety measures
• Support fire prevention and awareness
• Oversee the management of the service center, optimize repair processes, and ensure quality service for customer products.
• Oversee the management of logistics including receiving, shipping, customs, and ensuring timely delivery of products using ERP systems (e.g., SAP).
• Be hands on and prepared to assist various department tasks, packing, receiving, documents, as needed
• Oversee the facility management (such as but not limited to IT support, phones, health and safety, office supplies, building, parking lot, maintenance, cleaners, repairs, security system, card access)
• Support HR by assisting with new employee orientation
• Regularly appraise / coach / discipline to improve the skill, motivation, knowledge, and attitude of employees as it relates to job performance and their impact on the organization
• Manage, maintain and improve the existing ISO9000 system as needed
• Other duties as related to Service or facility management as may be deemed necessary

Qualifications and Skills

Technical Knowledge :

Core Competencies :

Additional Skills :

If you are detail-oriented, quality-focused, and have the drive to lead a high-performing team, we encourage you to apply and contribute to our success.

We look forward building the future with you!