Guest Service Agent

Job Position Title: Guest Service Associate

Salary: Hourly

Job Description Summary:

Be a part of an arts-loving and customer-oriented team responsible for providing a first-class experience for our guests. We provide exceptional guest service and create and promote a positive atmosphere with a* guest focused culture within our unique immersive experience. Includes weekend, evening, and holiday shifts . *Responsibilities may include some or all the below responsibilities.

Essential duties and responsibilities:

• Maintain effective communication with appropriate managers, customers’ and peers

• Handle box office when necessary to collect tickets

• Assist the retail area with merchandise when needed

• Assist with VR preparation

• Meet and greet customers in a friendly manner

• Answer guest inquiries and assist customers when needed.

• Complete any other duties which enhance the guest experience
• Assist in load in/load out tasks.
• Assist in Inventory audit tasks.
• Assist in outdoor and indoor parking-related tasks.

Education and/or Work Experience:

• Must be at least 18 years of age

• High School graduate or GED

• Customer service experience preferred

Skills & Abilities:

• The ability to read, speak and effectively understand the English language

• Standing and/or walking for much of the time/ length of assigned shift/ ability to lift up to 50pounds alone

• Solving practical problems dealing with a variety of variables

• Must possess above average communication skills

• Safety conscious

• Outgoing and friendly

• Willing to actively engage guests

• Ability to learn and understand exhibit content in order to be able to answer general guest queries

• Commitment to providing the best in customer service

Job Types: Part-time, Temporary

Pay: $15.00 per hour

Expected hours: No more than 29 per week

Benefits:

• Employee discount

Schedule:

• Day shift
• Evening shift
• Every weekend
• Monday to Friday
• Morning shift

Work Location: In person

Salary : $15