What are the responsibilities and job description for the Customer Success Manager, Defense Industrial Base position at Exiger?

Customer Success Manager, Defense Industrial Base

Exiger Government solutions is looking for a Customer Success Manager to help our clients achieve success in their unique mission utilizing Exiger's software and tech-enabled solutions, and to grow Exiger by providing value to your customers and peers

What You'll Do :

Develop a presentation that outlines Exiger's core technology in support of supply chain security solutions
Onboard new users and brief them on all the capabilities we can provide
Develop new ways to apply Exiger technology based on the client's mission and work with their internal team to test and roll out
Conduct training (in-person or virtual) on how your clients can apply the technology to their mission
Attend conferences about Supply Chain Risk Management
Travel to client site or alternate site for meetings, training, and / or conferences
Advise your clients on how best to utilize the software and tools they have purchased to obtain actionable insight
Conduct initial troubleshooting on any technical issues your clients are having and work with the tech team to resolve
Translate your clients' needs and mission into products Exiger can offer and confidently propose those ideas to the client
Inquire about a client's needs and maintain client success by developing trust and rapport
Collaborate with your manager and other teammates to grow your client management skills
Partner with delivery to ensure the successful delivery of work
Provide support to the Exiger sales team to highlight accomplishments your clients are experiencing as a thought leader in the SCRM world
Analyze data from Exiger products to make informed recommendations to each customer based on their value drivers
Conduct ongoing training across Exiger's full suite of product capabilities to build and maintain your technical knowledge in support of your clients

Who Are You?

You are familiar with the SaaS industry and products and are comfortable discussing company products necessary to support your customers.

You describe yourself as a quick learner, self-starter, organized, and self-motivated. You have a bias for action and are meticulous about details.

You enjoy being in a customer-facing role and can converse easily with all levels of management.

You understand general manufacturing processes and the complex nature of multi-tier supply chains .

You are comfortable with SaaS technology and enjoy learning new tools, datasets, and analytic techniques.

You have a passion for continuous learning-you enjoy learning about each customers' unique pain points and helping them find creative solutions.

You are not easily intimidated by a challenge and enjoy wearing multiple hats.

You can assess the utility of a technological tool and understand and communicate its functions to both explain and improve it.

Your friends and family describe you as friendly but also outgoing and

You take pride and ownership in your work and enjoy being the face of the professionals in the background.

You work well independently or in a cross-functional team.

You have experience leading a project and client accounts.

What You Need :

Bachelor of Science degree - preferably Manufacturing / Operations, Engineering, or experience in a manufacturing environment

Proven experience in project management including written and oral communication regarding schedule, resources, and tasks

Collaborate with Sales and Product Teams to ensure seamless customer experience

Meticulously organized, detail oriented, and maintain detailed and accurate records

Analytical mindset used to collect and analyze information, problem-solve, and make decisions or informed recommendations to customers. Ability to review and analyze large sets of data to produce results for client-facing issues.

Ability to identify opportunities to expand the customer's account through upselling and cross-selling

Strong Microsoft Office skills- particularly Excel and PowerPoint. Comfortable working with very large datasets and workbooks including complicated formulas, vlookup, and pivot tables.

Oral and written communication is clear and persuasive

Demonstrates the ability to give confident and informative presentations in person and remotely

Receives and gives constructive feedback to push the business forward

Preferred Qualifications

Knowledge of SaaS Industry and Products

Experience working with and an understanding of the Defense Industrial Base

Ability to identify upsell opportunities in existing accounts and apply sales techniques to grow accounts YOY

Experience in supply chain risk management (SCRM)

Experience as a Customer Success Manager, ideally over SaaS sales

Project Management Certificate or equivalent

MS Excel level : Advanced

We're an amazing place to work. Why?

Discretionary Time Off for all employees, with no maximum limits on time off

Industry leading health, vision, and dental benefits

Competitive compensation package

16 weeks of fully paid parental leave

Flexible, hybrid approach to working from home and in the office where applicable

Focus on wellness and employee health through stipends and dedicated wellness programming

Purposeful career development programs with reimbursement provided for educational certifications

This position is remote eligible within the United States, excluding residents of California, Colorado, and New York.

LI-Remote

Exiger is revolutionizing the way corporations, government agencies and banks manage risk and compliance with a combination of technology-enabled and SaaS solutions. In recognition of the growing volume and complexity of data and regulation, Exiger is committed to creating a more sustainable risk and compliance environment through its holistic and innovative approach to problem solving. Exiger's mission to make the world a safer place to do business drives its award-winning AI technology platform, DDIQ, built to anticipate the market's most pressing needs related to evolving ESG, cyber, financial crime, third-party and supply chain risk. Exiger has won 30 AI, RegTech and Supply Chain partner awards.

Exiger's core values are courage, excellence, expertise, innovation, integrity, teamwork and trust.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Exiger's hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.

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