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Account Manager - Media, Retail, & Auto Client Industry Focus

EXL Service
Atlanta, GA Full Time
POSTED ON 1/19/2025
AVAILABLE BEFORE 4/18/2025

Company Overview and Culture

EXL (NASDAQ : EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit http : / / www.exlservice.com.

Role - Account Manager / Client Partner

Location - Remote but must be located in or near Atlanta, GA

The Digital Diversified Business Unit spans multiple industries and verticals, including retail, CPG, energy and infrastructure, and mobility. With a strategic focus on growth, the unit seeks to expand its footprint within telecommunications and automotive, while strengthening relationships with specific clients and pursuing similar industry opportunities.

We are looking for an experienced Business Development Manager to lead initiatives aimed at growing our client base and deepening our engagements with existing clients. This role requires a dynamic individual who can leverage industry expertise, foster relationships, and drive revenue growth in line with the organization's strategic priorities.

Responsibilities : The Client Partner role will be a part of the EXL Operations Consulting & Solutions team. They will manage relationships across an assigned set of accounts and will be responsible to drive revenue growth and manage customer interactions related to service delivery.

The Client Partner will also work with other leaders within EXL to provide the best solutions that align with client's strategic priorities and drive high value growth within client organizations through EXL's data-led approach.

  • Client relationship management and growth : manage assigned client relationships across retail, CPG, energy and infrastructure, and mobility.
  • Grow revenue within the assigned portfolio to $30M by developing new relationships across multiple buying centers and increasing presence across client relationships.
  • Client delivery assurance : collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client
  • Account planning and governance : create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
  • Assistance with new logo acquisition - be able to bring new relationships and leverage existing relationships to help grow new logos

Required Qualifications :

  • Bachelor's degree minimum and preferably post-graduate degree or MBA
  • At least 10 years of experience in the services industry and understanding of business issues and drivers.
  • Significant business development, program and delivery management experience
  • Track record as client partner in rapidly growing client relationships
  • Track record of interacting and building relationships at CXO level
  • Strong executive presence
  • Hands-on experience with proposal creation, content development and leading proposal presentations
  • Strong leadership, interpersonal, communication, and presentation skills
  • Wide variety of BPO, technology and business consulting engagement experience
  • Strong knowledge and understanding of AI / ML concepts, promise of Generative AI and other digital transformation solutions.
  • Experience collaborating with large, multi-location teams in a matrix structure
  • U.S. citizenship or permanent residency required.
  • EEO / Minorities / Females / Vets / Disabilities

    To view our total rewards offered click here ->

    https : / / www.exlservice.com / us-careers-and-benefits

    Base Salary Range Disclaimer : The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to : location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.

    Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.

    Application & Interview Impersonation Warning - Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the "Company") for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).

    EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate's full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.

    Other details

  • Pay Type Salary
  • Min Hiring Rate $130,000.00
  • Max Hiring Rate $160,000.00
  • Travel Required Yes
  • Telecommute % 100
  • Required Education Bachelor's Degree
  • Apply Now

    Salary : $130,000 - $160,000

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