What are the responsibilities and job description for the Subrogation Subject Matter Expert - SME position at EXL Service?
Subrogation Subject Matter Expert (SME)
Job Description:
The SME will be a go to resource for complicated Subrogation
matters. Partner with internal and external customers to obtain the largest
recovery possible. Use influence and expertise to obtain support for settlement
positions. Work with all subrogation leaders and offer self as a resource to
support the subrogation claims and ultimately settlements. Provide coaching and
support to inexperience subrogation claims handlers. Take a comprehensive view
as to how we can be more efficient and effected as an organization; as it
pertains to the subrogation process. Demonstrate flexibility in achieving
assigned and impromptu work expectations. Engage leadership for counsel, as
needed. Specific qualities to ensure success within the organization are as
follows:
Responsibilities:Take the lead on driving complicated subrogation matters to conclusion Analyze liability issues with claims to determine if there is evidence to pursue recovery from the third party.Review claim files to identify subrogation potential.Take appropriate steps for the development, pursuit and recovery of claims.Evaluate facts and evidence, liability, amount of damage and other factors, prior to negotiations with other insurance companies, in order to maximize the subrogation recovery/settlements.Refer case and all documents to outside collection agencies and attorneys when necessary.Provide coaching to the inexperience agents on the claim process, subrogation, etc.
- Ensure that any dated requests are processed.
- Provide an exceptional CE (Customer Experience)
for internal and external customers.
Competencies:
-
Maintain a positive relationship with the leaders,
agents and clients.
- Think critically about process improvements.
- Ability to handle a pressure-based environment,
while maintaining a professional demeanor.
Qualifications:
-
2 years’ experience in the insurance industry
- Undergraduate Degree
