What are the responsibilities and job description for the Subrogation Manager - Auto Subject Matter Expert position at ExlService Holdings, Inc.?
Subrogation Manager - Auto Subject Matter Expert
Monday, November 18, 2024
Company Overview and Culture
EXL (NASDAQ : EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit http : / / www.exlservice.com.
Job Description : This role will support our auto and workers comp subrogation / arbitration department as a quality assurance lead and subject matter expert. The Subrogation SME will create and conduct quality audits on internal files to ensure both internal and external compliance. This role will be responsible for providing feedback and creating solutions for improvement within the unit.
Responsibilities
- Review of subrogation files for quality, process, accuracy
- Ensure that subrogation is in line with regulatory compliance
- Manage projects related to subrogation and arbitration recovery
- Ensure client communication is timely and accurate for specific services
- Conduct training of newly hired team members or enhance competencies of existing members.
- Provide and implement process improvements.
- Provide reporting of trends within the unit for areas of focus
- Process subrogation / arbitration files as overflow needed – not part of daily functions
- Ability to collaborate with team to improve products for clients related to subrogation
- Identify areas of opportunity in both processes and platform (creative solutions)
- Knowledge of both auto estimating and auto claims laws / compliance regulations
- Ability to handle a pressure-based environment, while maintaining a professional demeanor.
Qualifications
EEO / Minorities / Females / Vets / Disabilities
All potential applicants are encouraged to scroll through and read the complete job description before applying.
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https : / / www.exlservice.com / us-careers-and-benefits
Base Salary Range Disclaimer : The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to : location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may includebonuses, as well as a Paid Time Off policy, and many region specific benefits. Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.
Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).
EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.
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