What are the responsibilities and job description for the REA041525 - Senior Systems Engineer position at Exodus Integrity Services (EIS)?
Senior Systems Engineer
Massillon OH, Wooster OH, or Independence OH office
Description
The Senior Systems Engineer plays a critical role within our Managed Security and IT Services segment, supporting small and medium-sized businesses across manufacturing, small medical, professional services, hospitality, and non-profit, trucking and logistics, and other industries. This position requires advanced technical expertise in Microsoft-centric environments, a passion for client success and service, and an ability to mentor other team members.
The Senior Systems Engineer will act as an escalation point for complex issues, lead technology implementations, identify opportunities for technology and security improvements, and ensure operational excellence within client environments spanning on-premises infrastructure, Microsoft 365, Azure, and Entra.
Responsibilities
- Provide advanced support for client environments primarily leveraging Microsoft technologies, including on-premises servers, Azure, Entra ID, and Microsoft 365 platforms
- Serve as a final escalation point for technical issues beyond Level 1, 2, and 3 technician capabilities
- Proactively manage and optimize client technology solutions for performance and reliability
- Mentor and assist in developing other service technicians to improve technical skills and troubleshooting methodologies
- Actively engage with clients and end users to provide guidance, strategic advice, and best practices for technology and security maturity
- Lead and assist in IT project implementations, migrations, and infrastructure improvements, including: Hyper-V and VMware virtualization platforms, SAN storage solutions, Cisco Meraki networking, HPE Aruba switching, and Fortinet FortiGate firewalls
- Perform and support on-premises to Microsoft 365 migrations and Google Workspace to Microsoft 365 migrations.
- Identify opportunities for automation, security improvements, and operational efficiency within client environments and within the service delivery team
- Utilize the ConnectWise suite (PSA, Automate, ScreenConnect) for service management, remote monitoring, and client support
- Maintain and enforce IT policies, procedures, and security standards aligned with best practices
- Participate in client technology strategy meetings and road mapping initiatives
- Stay current with emerging technologies and cybersecurity trends applicable to small and medium business environments
- Design, architect, and propose IT business solutions
- Visit client sites as needed to provide support, assessments, and consulting
- Other duties as assigned
Knowledge, Skills, and Abilities
- Deep expertise in Microsoft 365, Azure, Entra ID, Windows Server, SQL, and Active Directory environments
- Strong understanding of virtualization technologies (Hyper-V, VMware) and storage solutions
- Advanced networking knowledge including Cisco Meraki, HPE Aruba, VLANs, VPNs, and Fortinet FortiGate firewalls
- Experience with Duo MFA, endpoint security, backup and disaster recovery, and IT security best practices
- Effective leadership, coaching, and mentoring abilities
- Excellent problem-solving and analytical skills
- Exceptional verbal and written communication skills with both technical and non-technical audiences
- Organized, detail-oriented, and able to manage multiple priorities effectively
- Proactive, results-driven mindset with the ability to work independently and collaboratively
Requirements
- Bachelor's degree in information technology, Computer Science, or related field
- 5 years of systems engineering or advanced IT support experience within an MSP or MSSP environment.
- Proven experience with Microsoft cloud and on-prem technologies.
- Experience performing on-prem to Microsoft 365 migrations and Google Workspace to Microsoft 365 migrations is a plus
- Microsoft (AZ-104, MS-102, SC-200, SC-300) certification preferred
- VMware VCP preferred
- Cisco Meraki CMNA or CCNA preferred
- Fortinet NSE 4 preferred
- Ability to travel to client sites as needed. Occasional overnight travel for company events and client implementations
Exodus Integrity Services, Inc is a rapidly expanding technology company headquartered in Northeast Ohio. EIS provides quality services to our clients by instilling honesty, commitment, and hard work to find the most qualified candidates to fill each opportunity. Currently, we are seeking individuals for a Contract opportunity with our client in Strongsville, Ohio. This is a very exciting opportunity working with one of the top employers in the area. If you are interested in joining a vibrant organization where you are valued and rewarded for your contributions, and you possess the qualifications listed below, please forward your resume and salary requirements.
- Exodus Integrity Services (EIS) is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. EIS prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EIS conforms to the spirit as well as to the letter of all applicable laws and regulations.
