Intensive Case Manager

Are you passionate about working with refugees and immigrants? Do you have an interest in working with clients who are in vulnerable situations to connect them to resources and support them on their journey towards self-sufficiency? This job may be a fit for you!

The Intensive Case Manager (known at Exodus as PC case manager) will work with refugees and other immigrants who are in particularly vulnerable situations, such as individuals with chronic or serious medical conditions, individuals with disabilities, individuals experiencing domestic violence, LGBTQ individuals, individuals with mental health conditions, elders, single parents, and others. The PC case manager will work with each client for 6 months-2 years depending on the needs, by setting strengths-based goals with the client, supporting the client in navigating systems, advocating on behalf of the client, and empowering the client to gain skills in self-sufficiency.

Some examples of a typical day may include taking clients to doctor appointments and sitting in on the appointment, training a client on how to pick up medication at the pharmacy, advocating for linguistically appropriate medical care, applying for public assistance benefits, collaborating with other staff, and utilizing interpretation services to bridge language barriers. If this piques your interest, send your resume on over, and if possible, please send a cover letter to share about your interest so we can get to know you better!

Detailed Job Description:

Position Summary:

The purpose of the Intensive Case Manager position is to ensure that the agency’s most vulnerable clients are connected to affordable and culturally aware services that meet their needs. Through coaching and referrals, the Case Manager ensures that clients gain the skills, knowledge, and resources necessary to attain and maintain self-sufficiency. The Case Manager documents services in accordance with program guidelines as well as Exodus’s policies and procedures. They maintain regular contact with clients, assess and monitor client needs and goals, and advocate on behalf of clients to guarantee their needs are met.

Responsibilities:

1. Once referred to the Preferred Communities Intensive Case Management program the Case Manager assesses client needs and goals, communicates expectations for program participation, and establishes a strong, supportive relationship with the client.

2. Educates clients on how to access needed services so they are able to attain and maintain self-sufficiency once Exodus programs are completed.

3. Assures that clients receive services that meet the client’s unique needs.

4. Provides referrals that are culturally appropriate and financially feasible for the client.

5. Promotes self-sufficiency and empowerment of the client.

6. Identifies barriers to clients attaining goals and works with clients to develop strategies that remove the barriers.

7. Assists clients in accessing appropriate medical/mental health services.

8. Maintains up to date programmatic knowledge of all services (health department, social security, welfare, medical, etc.) involving refugees.

9. Provides or secures transportation to clients for needed services.

10. Secures interpreters for clients who have limited understanding of the English language.

11. Collaborates with medical and mental health providers to ensure appropriate care is given.

12. Documents all services provided to clients in accordance with Cooperative Agreement, Matching Grant Guidelines, Preferred Communities Grant and Exodus’s policies and procedures as well as the Extended Reach Database.

13. Prepares client assessments within required deadlines and updates PC database with intakes and referrals.

14. Maintains client confidentiality.

15. Coordinates with other Exodus program staff in regards to client needs that arise throughout the program period and makes referrals accordingly.

16. Works closely with other key agency staff to ensure that all services are delivered to clients.

17. Participate in weekly Exodus staff meetings.

18. Participates in emergency and airport week on a rotating basis with other staff.

19. Perform other duties as may be required by the supervisor.

20. Reports to Resettlement Director.

Position Criteria:

· A bachelor’s degree, preferably in social work or related field.

· Must have experience working with vulnerable populations.

· Must be able to effectively work with colleagues and clients of diverse cultural and language backgrounds.

· Must be a self-starter with a high level of organizational skill, flexibility, and commitment to serving this community.

· Must have a vehicle, valid license, and insurance to transport clients.

· Must have PC proficiency, with competency in Microsoft Office applications.

· Must be able to work occasionally outside of normal business hours.

· Preferably experience in non-profit or social services work.

· Familiarity with the local social services community a plus.

· Fluency in a language in addition to English a plus.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• On call

Ability to Relocate:

• Bloomington, IN 47401: Relocate before starting work (Required)

Work Location: Hybrid remote in Bloomington, IN 47401

Salary : $21 - $23