What are the responsibilities and job description for the Field Application Engineer position at EXOR America?
Job description:
Exor is looking for a Field Application Engineer with experience in industrial automation.
A passion for industrial automation and manufacturing will enable you to excel in this role where you will interact with industrial companies and with engineers from functions like R&D, purchasing, product design, manufacturing engineers, … A strong engineering and IT background is required to learn about EXOR’s high quality products and their best market applications. As a good listener and communicator, you will be able to interact with customers over the phone, through e-mail, and occasionally in person to understand and resolve their problems.
Providing customer sales and technical support in terms of
- Searching for Upselling and Cross selling possibilities within existing customers/partners
- Make sure, all our partners and our customers are using the X Platform to their fullest potential
- Develop and educate our customers/partners with onboarding process
- Ensure smooth, informative, and efficient onboarding processes that allow customers to quickly realize the benefit of our offerings
- Monitor customer usage and intervene proactively to ensure they are leveraging our products/services to their maximum potential
- Establish and maintain channels for customers to provide feedback, ensuring our products/services evolve in alignment with their needs
Responsibilities and duties:
- Mastery of EXOR product families and IIOT solutions
- Maintain internal data management systems used for technical support
- Ensure customer satisfaction and information management towards HQ
- Continuous learning willingness about industry trends and EXOR´s products and services
- Answer and resolve technical support cases over the phone and through e-mail
- Help customers with project development through remote assistance and by providing proof of concept projects
- Deliver live training over remote meetings and in person
- Write FAQs and application notes related to resolved cases and Exor products/software in general
- Ability to occasionally communicate with Italian HQ (in English / inter-cultural sensitivity is a plus)
- Organization and time management
- All other tasks as necessary
Qualification and skills:
- Mechanical, Electrical, or Computer Engineering or Computer Science degree (Bachelor, preferred)
- Experience with automated systems and robotics (PLC, HMI, systems engineering, …) including HMI and PLC programming
- Experience with Javascript or similar programming languages
- Experience with Linux systems
- Ability to multitask and budget time in an organized and efficient way to resolve various customer issues
- Ability to work under stress and in a high-performance environment
- Analytical thinking
- Good communication skills and no fear in giving presentations/speaking in front of people
- Customer centric way of working
- Mastery of software and IT skills
- Ability to work in the United States (work authorization)
- Valid driver´s license is mandatory
- Willingness to travel 2-3 days per week
Compensation and benefits:
- Competitive and attractive compensation package
- Attractive benefits (medical, PTO, …)
- Great company & work environment – continuous learning and education
- Growth opportunities and international business environment
Training and on-boarding:
A comprehensive training will be available