What are the responsibilities and job description for the IT Service Desk Technician T2 - EXOS Government position at EXOS (formerly Sondhi Solutions)?
This position is responsible for resolving Tier 1 and Tier 2 customer requests via phone, email, ticket entry. -Promote a high level of customer satisfaction through proper telephone techniques and respond with the appropriate amount of urgency to user problems. -New hire setup and orientation. -Assign user-name, password, and access right permissions for the computer systems and applications. -Identify, research, and resolve technical problems -Maintain appropriate documentation on procedures, configurations, and equipment inventory. -Oversee installation, configuration, administration, maintenance, and support of service / management applications or infrastructure components incorporated at clients existing or future computing infrastructure. -Monitor the ongoing operation and perform activities to assist with performance tuning, troubleshooting of hardware, OS, and application issues. -Support software / hardware on equipment such as scanners, copiers, printers, monitors, and other peripherals. -Network Cabling / Server reboots / general network troubleshoot. -Cell phone / MiFi support and upgrades (Verizon and ATT Firstnet) -Participates in 24 / 7 on-call rotation -Perform other duties as assigned by management. -Excellent organizational, written, and verbal communication skills. -Minimum 5 years experience of Tier 2 desktop support -Experience working in Active Directory, User Support and Group Policy support -Windows based computer literacy, and familiar with helpdesk procedures. -Knowledge of Microsoft Windows based software and troubleshooting techniques. -Knowledge of PC hardware installation, troubleshooting, and resolution techniques. -Ability to install and deploy Windows based PC's. -Possess working knowledge of the Microsoft Office O365 Suite, including : Word, Excel, and PowerPoint. -Microsoft Modern Workplace certification is desired. -Ability to lift up to 50 lbs
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a IT Service Desk Technician T2 - EXOS Government?
Sign up to receive alerts about other jobs on the IT Service Desk Technician T2 - EXOS Government career path by checking the boxes next to the positions that interest you.
Not the job you're looking for? Here are some other IT Service Desk Technician T2 - EXOS Government jobs in the Indianapolis, IN area that may be a better fit.
We don't have any other IT Service Desk Technician T2 - EXOS Government jobs in the Indianapolis, IN area right now.
Demo
Madison, WI
Full Time