What are the responsibilities and job description for the IT Manager position at EXOS TALENT?
The IT Manager is in a critical position that has a direct effect on business operational success. The ideal candidate is a self-starter who manages all technological needs of the company. The IT manager will be responsible for maintaining and improving the ERP system and upgrades.
Essential Job Functions
- Responsible for managing MSPs located offshore for supporting ERP functions as well as other data management requirements
- Become the company's expert on ERP configuration and settings for each used module
- Confer with staff, users, and management to establish requirements for new systems or customizations
- Design, program, and implement ERP enhancements, utilizing external programmers as appropriate
- Manage ERP systems customization, network enhancement, and other technology-based projects with third-party vendors
- Support all production floor technology hardware and software systems to ensure uninterrupted operations
- Create ad-hoc SSRS and Crystal Reports
- Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis
- Build, configure, troubleshoot, and repair PCs for deployment in office and warehouse environments
- Ensure the company is appropriately protected from phishing, viruses and malicious attacks
- Oversee the daily performance of computer systems
- Develop training materials and procedures, or train users in the proper use of hardware or software
- Read technical manuals and attend conferences and seminars to maintain knowledge of hardware and software
- Manage projects for IT improvements in the two locations facilities
- Expected to understand advanced SQL database management concepts
Requirements
- Bachelor's degree in Computer Science or computer-related field from an accredited institution
- 5 years of experience in ERP programming and systems management and support
- 5 years of experience with MRP, manufacturing, and production planning processes
- Proficiency in SSRS / Crystal Reports writing
- Working knowledge of Microsoft Windows desktop operating systems, Microsoft Office, Microsoft Server, Microsoft Exchange, network systems, and hardware (scanners, printers, etc.)
- Working knowledge of antivirus/antimalware solutions, shared resources (mapping drives and setting user access rights), disaster recovery, and configuration and troubleshooting issues related to DNS, DCHP, etc.
- Strong technical knowledge of desktops, laptops, network printers, networking equipment, and wireless-connected devices
- Excellent communication (oral and written), interpersonal, organizational, and presentation skills
