What are the responsibilities and job description for the Member Services Representative position at EXOS?
Job Summary:
We are seeking an enthusiastic and customer-focused Member Services Representative to deliver exceptional experiences to our members and guests. In this role, you will engage with customers, promote club services, and contribute to the growth and retention of our membership base.
Responsibilities:
- Address and resolve customer inquiries, ensuring member satisfaction.
- Conduct personalized site tours for potential members, showcasing club features and benefits.
- Create awareness of the Center through community outreach and engagement activities.
- Promote club services to new and prospective members to grow profit centers.
- Support membership retention efforts by fostering strong member engagement and relationships.
- Deliver outstanding customer service and maintain a welcoming atmosphere.
- Perform additional tasks as assigned to support the team and overall operations.
Qualifications:
- At least one year in a customer service role.
- Enthusiastic, energetic, friendly, and personable.
- Strong ability to multitask, self-direct, and achieve goals.
- Excellent verbal and written communication skills, with a polished phone manner.
- Capable of connecting with, inspiring, and motivating others.
- Maintains a professional appearance and demeanor.
- Willing to work evenings, weekends, and holidays as needed.
WHO WE ARE
For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond.
Simply put, we “get you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.
We’ve never been the type to accept the status quo. We’re all about studying, learning, innovating, and making waves. And we feel that it’s our responsibility to help others because we know there’s a better way. That better way is Exos Readiness.
We are an equal opportunity employer
EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities.
