Product Manager II - Payment Performance/Data Analytics

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to Team

Expedia Product & Technology builds innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences for the traveler and our partners that drive loyalty and customer satisfaction.

The Product Manager II position is part of the Payments Performance team within our Product & Technology division. This team is responsible for optimizing traveler and partner payment performance, in areas of effectiveness, efficiency, and cost consciousness through data led influence and feedback loops across the organization. In this role, you identify patterns of issues and opportunities (of existing payment products & platform); systematically identify and prioritize medium/long term solutions with cross-functional teams.

In this role, you will:

• You will partner closely with Consumer Payment Operations and Business Intelligence, Product and Partner Management team to systematically identify product performance issues.

• You will leverage various monitoring and benchmarking tools to proactively look for payment performance issues and improvement opportunities - e.g. Authorization Approval Rates, Merchant Fee monitoring, Traveler Experience metrics, customer service contacts, social media signals, benchmarking/auditing of payment experience and external testing service.

• Lead the resolution of payment solution issues and improvement opportunities.

• You will partner closely with Consumer Product, Consumer Payment Ops, Engineering and Project Management to align key priorities.

• Drive the expansion of relevant payment products and traveler payment experiences.

• You will work closely with Consumer Payments Ops, Partner Management, Payment Product, Payment Engineering to expand existing payment methods and currencies to new countries or new businesses & partners.

• You will identify and prioritize the deployment of incremental payment products and experiences by leveraging Expedia’s scalable and flexible consumer payments platform.

Experience and qualifications:

• Bachelor's or master’s degree; or equivalent related professional experience.

• Prior experience in payment solutions, e-commerce, fintech or similar industry experience.

• Strong data analytical skills with the ability to apply data insights to product decisions.

• Prior experience in data analytics and utilizing analytics platforms such as Tableau, Power BI, Qlik Sense, etc.

• Effective communication and stakeholder management abilities.

The total cash range for this position in Seattle is $112,000.00 to $156,500.00. Employees in this role have the potential to increase their pay up to $179,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.