Consultant Care

Position Overview:

We are seeking a dedicated and experienced Consultant Care Specialist to join our team in Alpharetta, GA. This role is crucial in building strong relationships with consultants, ensuring their job satisfaction, and acting as a liaison between consultants and clients. The ideal candidate will have excellent communication, problem-solving, and conflict-resolution skills. The position involves overseeing the consultant lifecycle from onboarding to offboarding and providing ongoing support to ensure successful engagements.

Key Responsibilities:

Consultant Relationship Management:

• Serve as the primary point of contact for consultants throughout their engagement.
• Conduct regular check-ins with consultants to ensure job satisfaction and address concerns in a timely manner.
• Build and maintain strong, positive relationships with consultants to foster a sense of trust and engagement.

Onboarding & Offboarding:

• Guide consultants through the onboarding process, ensuring all necessary documentation and compliance requirements are met.
• Assist with background checks, employment verification, and conducting orientation sessions to ensure a smooth transition into their roles.
• Manage the offboarding process, including conducting exit interviews, collecting feedback, and ensuring the completion of all final documentation.

Issue Resolution & Support:

• Address and resolve any concerns that consultants may have regarding workplace challenges, payroll discrepancies, or client expectations.
• Act as a mediator between consultants and clients to maintain positive and productive working relationships.
• Escalate any issues or complex concerns to the appropriate internal teams to ensure prompt and effective resolution.

Key Qualifications:

• Experience: 3-5 years of experience in a consultant care, client relations, or HR support role, preferably in a staffing, consulting, or service-based industry.
• Communication Skills: Excellent verbal and written communication skills; able to interact effectively with consultants, clients, and internal teams.
• Problem-Solving: Strong ability to identify issues, provide solutions, and manage conflict effectively.
• Organizational Skills: Exceptional time management skills with the ability to manage multiple tasks and priorities simultaneously.
• Tech-Savvy: Comfortable using HRIS, CRM, and other office software; ability to learn new tools quickly.

Job Type: Full-time

Pay: $46,024.25 - $55,427.05 per year

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• How many years of Experience in Staffing or Consulting Industries?

Do you have Experience with HRIS & CRM Systems?
Do you have Experience with Payroll Management?

Education:

• Bachelor's (Required)

Experience:

• Consulting Care & Staffing: 5 years (Required)

Location:

• Alpharetta, GA 30009 (Required)

Ability to Commute:

• Alpharetta, GA 30009 (Required)

Ability to Relocate:

• Alpharetta, GA 30009: Relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person

Salary : $46,024 - $55,427