What are the responsibilities and job description for the Customer Service/Dispatcher position at Expedite Technology solution LLC?
The initial contract will be for 90 days but is subject to extension upon good performance.
1 employee need for weekend shift:
* Weekend Shift (1 employee): 6:30 pm - 7:00 am (Saturday, Sunday, & Monday)
Tasks include:
- Technician level operator position performing functions with minimal supervision and to established procedures in an indoor environment.
- To perform all duties and may defer the most complex issues to a supervisor.
- To operate various computer-based traffic management systems to manage traffic and incidents which occur on roadways and improve traffic conditions.
- To monitor roadways and detection systems.
- To monitor all traffic devices and computer equipment associated with the system.
- To maintain advanced knowledge on the operation of all traffic equipment, computers and software associated with the traffic systems.
- To utilize traffic equipment for incident management and the improvement of travel time, safety, and quality of life of the traveling motorists.
- To continually checks the accuracy and validity of the messages displayed on all DMS and 511.
- To be aware of all 511 messages broadcasted on a particular system.
- To enter incident information into computer systems using traffic software.
- To become familiar with the roadways and understands the purpose and location of each traffic device (i.e. detector stations, CCTV, and 511).
- To use SOG to detect, dispatch, monitor, and document roadway incidents.
- To confer with partners (highway patrol, Service Patrols, Local Law Enforcement, Fire Rescue, etc.) as well as adjacent Traffic Management Centers or other Regions to coordinate resources for incidents that may affect regional travel.
- To dispatch Service Patrols and assists Service Patrols with other tasks, such as phone calls, etc.
- To perform other duties as assigned.
Job Type: Contract
Pay: $23.00 per hour
Expected hours: 37.5 per week
Schedule:
- Weekends as needed
Location:
- Knoxville, TN 37914 (Required)
Shift availability:
- Night Shift (Required)
Ability to Commute:
- Knoxville, TN 37914 (Required)
Work Location: In person
Salary : $23
