What are the responsibilities and job description for the Customer Service position at Expedite Technology Solution?
RESPONSIBILITIES
- Receive, sort and distribute incoming and outgoing mail/packages for the agency.
- Maintain accurate records of incoming and outgoing mail, including tracking numbers, sender and recipient details, and delivery dates
- Coordinate with mail partners like FedEx, US, and other courier services to ensure timely and accurate delivery and dispatch of mail and packages.
- Utilizing appropriate computer programs (i.e., Microsoft Outlook, Excel, Word, , etc.) to accomplish daily administrative activities.
- Efficiently responding to customer inquiries via phone, email, and/or TEAMS chat, providing accurate information and resolving issues in a timely manner.
- Accurately inputting and updating information from various sources requiring attention to detail, and proficiency with data entry software, while maintaining data integrity and confidentiality, often including tasks like scanning documents, verifying data, and managing electronic files.
- Actively participating and engaging in all team meetings.
- Support the distribution of temporary badges for employees and contract resources.
- Travel to near by post office and state buildings to retrieve/drop off mail, badges and hang tags as needed.
Job Type: Contract
Pay: $20.74 per hour
Expected hours: 37.5 per week
Shift:
- Day shift
Experience:
- Customer service: 1 year (Required)
Location:
- Nashville, TN 37243 (Required)
Shift availability:
- Day Shift (Required)
Work Location: In person
Salary : $21
